Refund of 6 months advanced payment in Xtreme Fibre.

Messages
2
Location
Bahadurgarh,Haryana
ISP
Airtel Xtreme Fibre.
I got Xtreme Fibre on 1st February with 6 months advanced payment.Little did I know that Airtel's routing is the most trashiest one in India currently.My previous broadband gave 20-30ms to Mumbai and 70-80ms to Singapore and even 69ms to a singapore server in Titanfall 2.I called many times and today I found the most funniest answer from the technical guy.He said start various parallel downloads and check the ping it will be bad.Then I tried to go into technicality and asked for routing then he said it's an backend issue and he can't disclose it.He said I was talking illogical things and ping totally depends on bandwidth.I want to ask for refund and try Jio fibre which got installed one week after I got Airtel installed.Will they refund it or am I stuck for 6 months?I live in Bahadurgarh Haryana which is on the border of Delhi-Haryana.
 
Messages
550
Location
Ludhiana, PB
ISP
Jio Fiber, Airtel Xtreme
I second you on the pings. I have had better pings from Airtel on VDSL than i get now on FTTH. I have raised this issue thrice with their support team and every time they just send an engineer who either updates the firmware or asks me reboot the device every alternate day. Have escalated the issue to their Support team on Twitter, Nodal but they don't bother to have it examined by the backend. May be they are limited wrt to the best they can provide in the North.

I also have Jio fiber that offers better pings to most of the European and US servers by miles. Luckily i just paid a 3 moths advance rental to get the free installation and would continue with Jio post that. Had so much hopes from Airtel when they launched the FTTH service about 2 months back in my area (ludhiana, PB) but that was just short lived.
 
Messages
550
Location
Ludhiana, PB
ISP
Jio Fiber, Airtel Xtreme
Not sure if the have done changes at the backend but the Pings today are considerable improved and better than Jio for Europe. US/Canada pings are almost same. Pings fo Mumbai are b/w 38-41ms from my location.
 
Messages
2
Location
Bahadurgarh,Haryana
ISP
Airtel Xtreme Fibre.
I have this strange thing going on.Even though I live in Bahadurgarh but my IP is always in Punjab Cities.That's pretty shit setup.They can't even give either Gurugram or Delhi.