That explains why it is messed up to pass the charges on consumers. Even if your own bank has atm in your locality but if it remains down on a regular basis, you are paying for their failure not the bank.
IndusInd used to be great in my locality but for the last couple of months, every single time I have went there, atm has been non working. Could be just coincidence but it has happened more than a few times.
And just remembered... There are limits on bank's own atms which make absolutely no sense.
This is just another push to make people switch to digital payments where people have lesser safety over their own money.