Is 449 fiber basic plan only for new bsnl fiber customers ?

I received a message from BSNL as FTTH available in your area for rs 449/month 30MBPS Speed 3300GB etc... ( Kerala Circle )

When I tried to change it via self-care it didn't show in it.

When I called the given No, it was the BSNL Fiber contractor guy, who did the installation, he said that this plan is only for New Customers!

Is that so? I want to confirm.

same thing happened with me too.

Have you visited BSNL office regarding this ? They can change the plan with a written letter I guess

Its for new customers only

No it isn't. I changed my plan to fiber basic from selfcare with no difficulties.