Open letter: ACT Fibernet wants to be hero and is becoming a Zero!

Honestly, My friends and I have been using ACT (Beam) for more than a decade and all they want to do is lose customers like us.

When Jio or Airtel or even BSNL is offering 30/40 mbps for 399/499 and 100Mbps for 699/799 with a 3300 FUP. Atria wants to give its users 10-15% FUP of it and expects us to pay same amount. See, Out of the 19 Flats in our building, Jio has managed to Pull 8 Flat owners to install Jio in the last 8-10 months; But I haven't and other 3 with me stayed with them. Airtel also has 1-2 Connections.

Now, All they want to do is play the ARPU thing, That is fine, It's a business, but at least offer 2x FUP than what is being offered for plans under ₹1,000, We are not asking 3.3TB!

ACT has very good routing, bandwidth availability and has very good Net neutrality policies but now with garbage plans.

We know the following things and are staying with ACT, that does not mean you take us granted.

• Jio fiber is a shady service, doing MITM, Selling data, Blocking websites that interfere with their own offerings. Also, Their service is same like ACT Fibernet (Average'ish)
• Airtel Xtreme on the other hand is decent (Not excellent) but this company is also poor in terms of Net neutrality and chooses to block websites according to own convenience.
• Bharat Fiber is available and wants 3-4 customers to Sign up to install ONU in the building & also network management is bad. That's a big no-no!

6 More months and I am leaving ACT Fibernet, If we do not get value for money for our plans. It's not just 1 person, You'll see!

PS: User Since May-2008, Using the plan A-Max 700 which offers 500GB FUP, Which is no longer suffice. Signing off!

@swatkats I totally agree with you. Even I feel that they have started to take us for granted. The only thing holding me back is the Netflix discount on my plan. If Airtel starts offering Netflix plans, I am definitely dumping my ACT connection, as the cons just over-weighs the pros.

Joy, I am a old fashioned guy. For me broadband connections means Internet connection with a telephone to make calls.

For Netflix/Prime offers, I prefer direct subscriptions or through Airtel/Vi/Jio.

@swatkats
have You also noticed on
speedtest.net
website if the ACT Fibernet server is auto selected the download speed is showing as 90/94 Mbps on 50 Mbps plan
which I hope is A bug
I felt up to now they are fair
but after this!

@Anil Yes, I have. Domestic bandwidth for them, It's dirt cheap. They can fool customers with 500 Mbps Speed test on Indian servers.

I'd be shocked, If such thing happens on EU/NA Speed test servers.

The ridiculous part is when you express your dissent, Disconnecting the connection and telling them you're moving to Airtel/Jio/BSNL.
Billing dept is like I will go ahead and schedule the connection for disconnection (on 30th)

swatkats said:

@Anil Yes, I have. Domestic bandwidth for them, It's dirt cheap. They can fool customers with 500 Mbps Speed test on Indian servers.

I'd be shocked, If such thing happens on EU/NA Speed test servers.

Click to expand...

I tweeted about this fake speeds to wich got A reply saying "we understand Your concerns we will get back to You with an update"
they raised A complaint as slow speeds got A call asking about the same I thought its A time waste giving an explanation of fake speeds so said speeds are fine complaint closed

@swatkats
You have to deal with them
Jiofiber is in another level of worst service
there IPv4 rooting fully goes through private IPS to any website

Dear Sensible people of ACT... Increase the FUP on plans under 1000 in Hyderabad ... Atleast double it, 3300GB is not at all needed.

ACT has unlimited FUP in Chennai

It's not unlimited as already discussed in this (or another?) thread.

ACT encourages responsible use of unlimited data by each of its subscribers. ACT believes that even when a subscriber chooses to use the Unlimited plans extensively he or she may not be able to consume the maximum data limit of 3300 GB per month or above as per the tariff plan subscribed (hereinafter referred as "Maximum Data Limit"). Any such usage over and above said Maximum Data Limit will be treated as abuse of Unlimited Data plans by the said subscriber.

Click to expand...

linked right below the plan table.

The FTTH cabling of ACT and others needs an introspection.

The cable from the exchange to one's home passes through many junction boxes. The junction boxes may need power and the power may be purchased through power boards and the junction boxes be placed on the public infrastructure. These boxes are likely to be sabotaged.

Alternative method is to place these junction boxes needing power supply at the customer premises. In this case, one gets connectivity after passing through many junction boxes placed inside private buildings and powered.

Most of the net consumers are tenants with average tenure of a year or two. Most of the owners do not permit boxes to be placed within their premisses, as the maintaance team gate crashes whenever a problem is reported downstream or a new co nection or disconnection. This is a security hazard too.

As a result, boxes are to be frequently shifted from house to another. Getting a net customer who gives permission for placing the box in the premisses is very difficult to get for the company. Shifting a box with 4 or 5 connections in the neighbouhood is very time consuming, resulting breakdown of services even upto a week.

All long breakdown of ACT services beyond a few hours can be attributed to these factors. Same is the case with other service providers whose system calls for power supply to the cable boxes.

PS: 1) I am not an employee of ACT or it's franchaise or it's competors.
2) l am not an ACT customer.
3) Still, I am a victim, being the third party.

FTTx is passive optical network , it doesn't need any type of electric power inside the distribution zone apart from the end point OLT or ONT.
Indeed there are many box included but all are equipped with passive splitters and couplers .

I guss you're talking talking about metro ethernet deployment. Where one need power once and than for to supply the reverse Poe ethernet switches.

P.S. 🙂1. we've deploy FTTx networks. 2. Worked on metro ethernet also 3. Worked on Fixed Wisp also

Isn't some sort of booster used when optical power is low after many splits? That requires power right ? @Shailendra P.

@shashankb no in passive optical network we can't use boosters. There is a distance and a power limit which we can go from One OLT. Look out for AON and PON .