This happened for me also, my LCO didnt gave me the plans but i contacted the CC and confirmed with them that the new plans are available for me or not and then asked my friend about the plans and then showed my LCO about the plans screenshots and he finally changed my plan., a long hustle though!
I'm getting low speeds in my WindowsLaptop but when using my Mobile phone im getting 30mpbs (Upload & Download both).
Anyone else facing this issue ??? I'm facing this since today morning.
I'm on 30 Mbps Plan.
That is because they want to maximize the profits. One of the LCOs shared the mail he had received. The mail asked him to sell old(costly) plans to users unless there is a competition due to other ISPs. This is why they don't update the new plans on their website.