Anyone with technicolor cable modem? They moved me to unlocked plans for free without any activation charges, promising to upgrade to fiber soon. so I decided to go ahead sacrificing to 50mbps from 100 they accidentally assigned to me, but disastrous connection now.
It is disconnecting every hour since moving to new plans, I was not facing any issue before. I can see the signal power going to half of normal to 3-4dbmv. I contacted customer care atleast 10 times now, mails. talking to their technicians. They havent resolved anything. I dont know what is issue. anyone facing similar? Am i supposed to change mtu settings or something?
Everyday at work zoom calls I get disconnected halfway through, 10 to 30 mins of streaming videos also triggers this. If they tell to replace modem, since it is their property as per their terms, wouldnt it be illegal asking me to pay for fixing?