Some questions related to Airtel FTTH

Tejas01

Dream big in life.
Messages
1,363
Location
Mumbai
ISP
MTNL
After much dilly-dallying, I finally decided to opt for an Airtel Xstream fiber connection. I have some queries and would be glad if existing fiber users could help me with these.

1. I will be going for Ru799 plan initially for 3 months to avail the free installation cost. So after expiry of this 3 month period, will the next recharge be again for 3 months? Can I get it changed back to one month rental after some period like 6 months or so?
2. Can anyone tell the installation procedure? Also Initial payment should be done before or after installation.
3. Payment should be made in cash or online payment?
4. How to ensure that the cable they are setting up is fiber only and not copper. I have heard that Airtel is very notorious into tricking users. In case if they are not giving fiber do I have the right to refuse the connection? Will there be any penalties levied?
5. I know this depends on feasibility but do we get an option to select which CPE we want- Huawei or Nokia.

Thank you for reading this..
 

Tejas01

Dream big in life.
Messages
1,363
Location
Mumbai
ISP
MTNL
You mean they have taken payment even before availability in your area?

Sounds like it could take a few weeks to get the connection.
On their Xstream website Airtel Broadband two buildings next to mine show "Fiber." So I asked in Airtel store, they mentioned that Fiber label means fiber is available in building, no one has taken yet. I also asked the sales guy who confirmed that Airtel has a connection there. So I am assuming that fiber should be available in my area. But I also know in Airtel, the left hand won't know what the right hand is doing. Lot of miscommunication between the guys on ground and those in store.
I just don't want to renew my existing connection and end up with two connections..
Will writing to the nodal area help fast track issue? I would give them 10 days from date of payment and then pursue this matter.
 
Last edited:
Upvote 0

Sai

Messages
2,482
Location
Bharat Ganarajya
ISP
BSNL
Looking to get Airtel XStream Fiber through LCO at one of our places. So have a few queries.

1. Whether Airtel gives their "Xstream Streaming App" free of cost with the Airtel FTTH connections?. If not, what will be the tariff?
2. What is their FUP for 100mb/s or 200mb/s plans?. 3.3TB?.
3. Does data used for the Xstream app gets counted for FUP or not?
4. What will be the installation charge and ONU charge?.
5. How many meters of cable will be free?
6. Whether the Xstream box will be given free of charge or is it paid?.
 
Upvote 0
Messages
170
Location
Patna, Bihar
ISP
Airtel Xstream, Railwire, Siti, Airtel 4G, Jio 4G
@Sai
1. Yes, It's free.
2. Same. 3.3 TB
3. Yes. Counted.
4. Free if opted for 3 or more months ARP. else, 1000rs.
5. No charges, They would provide connection only if it's feasible and the distance varies from 100m to 125m. and sometimes goes till 200m.
6. Free for use. with a refundable security deposit of 1500rs. but Minimum 12 Months of active usage for a minimum subscription pack of Rs 360 per month. is required for the refund on return.
 
Last edited:
Upvote 0