BSNL Selfcare registration error

harshvkrm · Oct 7, 2020

I went to look for the new plans on the selfcare portal in order to upgrade.
Now there seems to be a very peculiar issue there....when I added the account in the selfcare portal post the first bill after entering all the info such as billing account number, phone number etc. but the portal has only added Bharat Fiber Voice and not the BHARAT BB to the list of accounts in the main page...while I did get the emails for both the services getting activated and have been using these for a year now. Any tips on how to resolve this issue and add the the BB account on the selfcare portal ?
I am not even able to remove the BHARAT VOICE account from the portal so as to add it again(which may solve the issue), tried adding a new account but the portal gives an error that the billing account already exists in our records.

Sandy11 · Oct 7, 2020

I am getting the same problem.

Jammu & Kashmir: BSNL Bharat Fiber New Plans (30/100/200/300mbps) | BSNL Bharat Fiber Broadband

Guys, I am trying to change my plan via selfcare. I register just now on selfcare. I have the 849 plan with 600gb FUP, I want to change it to 799 plan with 3300gb/100mbps plan. I added my account to selfcare but it added only BB FIBER VOICE to the account. I can't change my plan via that. I...

broadband.forum

I did try to detatch but u can't detach if there is only one line there. if u add another bsnl postpaid/bb/fiber connection then u can remove the old one. The thing is I have already tried that and it doesn't fixes it. I am still having this issue, this forum or customer care haven't been helpful at all in a fix.

harshvkrm · Oct 7, 2020

Yes you are right about that, just read the user manual for the selcare portal and it says in order to detach an account one must have more than one accounts active...but as you are saying even detaching and adding the account doesn't seem to solve the problem...I don't know what's the way to go about it...will speak with LCO tomorrow to see if anything can be done from his end...yours is relatively a new connection but mine is a year old and still showing BB FIBER VOICE as the only account. I never noticed it until now 😛
Also let's wait and watch on how some of the more experienced members of this forum weigh in on this issue....

Sandy11 · Oct 7, 2020

My connection is about 8 months old actually. Could u check one thing. Your email on file with BSNL and your phone numbers, are exactly same as that in selfcare portal login?

harshvkrm · Oct 7, 2020

I guess they are cause I get periodic sms/email updates on these regarding bills and payments right from day1 of getting the connection as these were the ones on which I also got the activation information. There doesn't seem to be a discrepancy on that front.
Although, my login id is one of the older emails of mine which I am using since 2016 for this portal account, but that's it...that is all that id is used for...as even in the connection info box on the right hand side my new email and phone number are displayed.

Why do you ask ?

Sandy11 · Oct 7, 2020

I have 2 connections. One connection has exactly same email id/number that I have at self care and it works fine. I get BB profile with that along with voice and I was able to change my plan easily on that.

On the other login id and mobile is the same as my first connection and mobile with bsnl is same but email id instead of yahoo it's gmail with bsnl. that is the connection that is having problem as yours. It can be that issue but I wouldn't be 100% sure.

BSNL Selfcare registration error

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