Self care registration - Add Account - Do not have valid mobile number

  • Thread starter Thread starter ginzon
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ginzon

ginzon

Messages
58
Location
India
ISP
BSNL
Hello.. I'm a new user and I'm facing issue registering my FTTH account to selfcare portal login that I created..
I keep getting error, We do not have a valid mobile number..

I checked with BSNL office and also call center, both said that it's registered with my mobile number..
Someone assist me, on how to go about with this issue.. It's quite annoying, called 1500 5th time and it's the same response.. "Try next day it will work.."

Like really, some magic? I do understand systems are down some day but every day? Also if systems are having issue, do you give customer message to update phone number? What logic is that...

Someone help plz..

P.S. still struggling to change the default password to my FTTH pppoe too but let's keep that for different time..
 

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I took a FTTH connection last month.

It keeps saying "customer ID related to billing account does not exist". Some had suggested to wait till the first bill cycle. But now my first bill has been generated and still giving the same error.

I tried submitting the feedback from the top of the page citing this issue, but I don't think anyone reads it. Anyway, I still did it for the second time just in case...

My LCO and BSNL office guys are saying why you want to register, come to the office for your tasks. It's one hour away and honestly if the online service is being provided why should I visit the office and risk getting exposed to COVID?
 

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you are typing customer id rather than account number. There are 3 things in bsnl fiber. service id aka your line number, cid aka customer id, account number that is needed to be typed there.
 
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@rahulkmr123 enter billing account as mentioned in first bill if u have new connection.
Service id is your landline no. But it includes hypen inbetween, and if you have just got your new connection then wait for atleast 1 st bill as this portal is updated slow
 
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Sandy11 said:
you are typing customer id rather than account number. There are 3 things in bsnl fiber. service id aka your line number, cid aka customer id, account number that is needed to be typed there.
Click to expand...

@Sandy11 @Tenet

Here is my first month's bill, my email at the time of installation of the FTTH, and what I fill in Self care portal. Am I doing something wrong?
 

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@rahulkmr123 Looks right , but even i had faced such issues (doesn’t exit) for some time .you can try few combinations like service id with/without hypen , std code with/without 0, exchange customer id vs billing id . What i did for creating an account was to use ‘join via google +’ and i use google id (which was provided at time of connection) and do that way always. Try calling toll free customer or else wait for few more days. There is one more portal check if you account details are verified there, Landline | BSNL Portal
For paying bills use above portal/ bsnl app. For checking data usage use https://redirect1.bbportal.bsnl.co.in/portal/
Id will be xxxxxx@ftth.bsnl.in and password : password (if no change done)
 

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i am also facing same issue from july 2020 as i got connection on that day, so i have also written to pgportal as calling their cc does not work
I have tried with Billing Account Number and Customer Account Number also and with hyphen and without it and with 0 and without it also.i called their cc and lady tried for some time then transfered my call to some superwiser and she also tried and in last she told me they have some technical problem and it will be solved by 24 hours 🙁
 

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Same issue I am facing. Always get the message - "no such customer registered with us". And my first bill of ftth also generated and I can fetch my bill in portal2.bsnl.in so its not something issue from my end for sure. Messaged LCO several times too, raised a query on twitter too and did a complaint here too - http://210.212.70.157/pgs/internet/pgstatusintregn.asp
but no update till now... I am fed up with this issue seriously
 
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I am also facing exactly similar issue. Wrong mobile number is linked to my FTTH connection. I even visited BSNL customer care and gave correct mobile number. The person said, he has corrected the number and that will reflect in 24 hours. It has been 3 months and still not working!!
If you were able to get it working, please let me know how you did it?
 
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it has been 2 month of getting the connection but still iam getting this error of nu such customer is registered with us even complained on twiiter but still problem persist
 
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