Messages
550
Location
Karnataka
ISP
▪️ BSNL Bharat Fiber(Direct)
▪️ (Jio Airtel) 4G
I was on a telephone conversation with BSNL FTTH Department and they said the BSNL department which handles Online applications for everything on Selfcare has been closed (regional-Shimoga) . There are close to 10k applications pending for my area.

The request from Selfcare is taken manually and changed

The department has been closed due to Covid reasons . I have a running Plan change application(new plan) and now I have to go to the office like a 90's guy standing in line for a tariff plan change 😓 in Covid

If some of your plans are not getting changed this may be one of the reasons
 
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Messages
86
Location
Mysore
ISP
BSNL
All the requests from Karnataka handled in Shimoga? or is it city specific?
 
Messages
550
Location
Karnataka
ISP
▪️ BSNL Bharat Fiber(Direct)
▪️ (Jio Airtel) 4G
It is city specific. The lady was very humble though and said she had not much idea about these plans (quite surprising).
It is shame on BSNL part how they couldn't automate such a petty job having such a huge customer base

It will take time surely for everyone to get the plans.
 
Messages
722
Location
NA
ISP
BSNL
Poll in your experience data here( a centralized thread):

 
Messages
550
Location
Karnataka
ISP
▪️ BSNL Bharat Fiber(Direct)
▪️ (Jio Airtel) 4G
Yeah , agree on that. But these times where even grocery is being ordered online , going to BSNL office for plan change is not feasible
 


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Messages
550
Location
Karnataka
ISP
▪️ BSNL Bharat Fiber(Direct)
▪️ (Jio Airtel) 4G
I will try that . Thanks for suggestion
But last time when I called BSNL Main customer care for Billing issues , they said they only have viewing rights. Nothing can be changed from their side
Let me see what happens with plan change
 

santhosh5639

Newbie
Messages
18
Location
NA
ISP
BSNL BROAD BAND
I am from mangalore.. i tried to change plan through selfcare but the new plan is not available in the list.. on calling customer care they told the site may not be updated and i asked them to change plan for me but they said even they cant change plan.. so go to any near by telephone exchange and they will change the plan..

So i have to visit exchange on monday only...
 
Messages
550
Location
Karnataka
ISP
▪️ BSNL Bharat Fiber(Direct)
▪️ (Jio Airtel) 4G
Update :- The plans cannot be changed by CC . The CC told me the plan gets changed after 24 hours of selfcare request. And tells me to contact local BSNL office if it doesnt happen . I am like
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bollywood storm GIF
 
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