Defective Product received
Mobiles,
Tablets and
Wearables
In case the product is not working upon box opening or within 14 Days from the date of Phone Activation, visit
Samsung Authorized Service Centre with the product, in original brand box, all inbox accessories and invoice. (Service Center locator-
Samsung India | Mobile | TV | Home Appliances
/support/servicelocation/)
The Samsung service Centre will check the product to your satisfaction. Post assessment, the product may be certified as DOA (Dead on Arrival) in compliance with Samsung's DOA terms* and warranty policy. ( Warranty policy:
Samsung India | Mobile | TV | Home Appliances
/support/warranty/)
If the product is certified by the Service Centre as DOA, replacement will be re-shipped to Customer subject to product availability within 10 working days of certifying DOA.
In case of stock unavailability of the product, a refund will be initiated within 10 working days of certifying the DOA. It may take up to 21 days for refund credit to reflect into your account after the refund is initiated by Savex Technologies.
*Additional Terms
Only functional defects will be covered.
Network/Software related defects not covered.
Box, Handset and all original accessories should be available.
No sign of damage, tampering, water log or user defects.
Feature related problem not covered which are not in Specifications.
Defect must be re-produced in Service Centre.
DOA shall be not applicable for any defect in accessory.
Memory & Storage
Contact Samsung Service at 1800-40-7267864 (Press Online Option-3).