Unable to make any voice calls on Jio if I connect to Home Wifi

  • Thread starter Thread starter srisri890
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srisri890

srisri890

Messages
18
Location
Andhrapradesh
ISP
ACT
I'm facing this weird issue since last 2 months. Whenever I connect mobile to my home Wifi (Act broadband), Jio stops working - No voice calls, VoLTE symbol & arrows disappears from the signal bar. If I disconnect wifi, everything will be fine again. I tried by installing Jio 4g voice app, but its too entering offline mode whenever I connect to wifi.

I contacted jio customer care (Connecting to agent is a torture in itself), but after all the explanation & discussion they ends up saying "Wifi calling is not supported by your handset" or some other useless thing.

Any clues on what can be the issue?
 
Did you alter DNS settings ?
Use Google DNS and check whether vowifi is working
 
@SVK Wifi calling is not enabled on my handset I think. It's "Infinix hot 4 pro", not listed under Wifi calling compatible handsets in jio website. I have no such wifi calling setting under handset settings.
 
@srisri890 Can you confirm if vowifi.jio.com resolves on the phone when you connect to Wi-Fi network? One way to check this on the Android phone itself is by using an Whois and DNS lookup app

Or if you have a system connected to the same Wi-Fi, on Windows, at the command prompt,

nslookup vowifi.jio.com

Please share the screenshots from either the mobile using the app or a system using nslookup.
 

@pswapneel It seems to be resolving. Screenshot below:

(Laptop connected to the same wifi network as my mobile)

cmd.PNG
 
Last edited:
@srisri890 When you say, "it's working", do you mean calling is working ? I would also suggest you check vowifi.jio.com on the phone. I have a hunch, it resolves differently.
 
Finally, the issue got resolved with the help & suggestions from @pswapneel and @SVK

I changed DNS1 and DNS2 to 8.8.8.8 and 8.8.4.4 respectively. And Boom! Voice calls started working even while the Wifi is connected.

I still don't know how I got into the issue & what changes these 2 numbers brought to my mobile. But I'm happy & it's flawlessly working now.
 
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I'm still struggling with this issue. I'm able to see wifi calling symbol with one broadband connection vut not with another. Apart from this, of I connect to a device already connected to this broadband using Hotspot then I am able to see the wifi calling symbol. I'm using Jio in Samsung m31. Tried all possible stuffs like changing dns to Google, cloud flare, also used dns changer apps but no luck. Thanks for your time & help in advance.
Hoping for a faster response
 
Initially Wifi calling option was working but suddenly it got stopped... not sure about what went wrong i seek help from customer care but none helped. any leads from this blog will be helpful.. My handset in OnePlus 6T.. I was able to use the wifi calling option if i connect to different network provider
 
I don't have jio network in my home. I have Jio sim in iPhone se 2nd generation. Problem is when i connect to wifi, wifi calling works for 60 or 90 mins and then goes off. After that i need to go to a place where there is Jio network and come back again. Again wifi calling works for 60 or 90 mins and then goes off. What could be the issue? i tried changing dns in mobile to 8.8.8.8 and 8.8.4.4 respectively still no use
 

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