Jio didn't disappoint. It is as reliance as reliance gets.

Gaurav15 · Sep 15, 2020

@Xposed tried everything including reset. Yeah I'm calling the guy who came for document verification and payment. So he picked up the call today and 2 guys came, they did everything, talked to tech guys in Mumbai, nothing happened. Finally they will replace the router/ONT tomorrow.

Lobogris · Sep 15, 2020

Prajwal K T said:
I had recently disconnected Jio Fiber connection as i was moving to xstream fiber. refund processed and credited within one day of surrendering the modem.

Did you request cancellation via customer service?
How long after the request did they come to collect the modem?

Prajwal K T · Sep 16, 2020

I have request through customer care. It took 7 days for the ONT collection

indra · Sep 16, 2020

I faced the same as the OP. more or less with one key exception. My apartment has Jio Fiber connectivity. How do I know this? The flat on the floor above has Jio Fiber installed. WTF Jio, despite your terrible practices and locking us into your ONT, I wanted to take your service and you literally won't let me give you money.

Rockybhai · Sep 16, 2020

Prajwal K T said:
I have request through customer care. It took 7 days for the ONT collection

Did they take away the wiring including the one which comes out of the small white box and goes into the ONT as well ?

Prajwal K T · Sep 17, 2020

No only modem and STB

bobby_kes · Sep 17, 2020

Rockybhai said:
Did they take away the wiring including the one which comes out of the small white box and goes into the ONT as well ?

They don't remove any wiring.
Wire is ofc and very delicate.
They know some customers will come back.
Like me 😀 . They simply connected to existing wire.

But i didn't get the refund till now. It's 1 month till they taken ont. When i contacted cc they are telling it will take 45-60 days

icecool20 · Sep 17, 2020

45-60 days for refund? Looks like Mr Ambani and team is earning interest on these deposits. Imagine how much interest they must be earning on such unreturned deposits!!

Prajwal K T · Sep 17, 2020

bobby_kes said:
They don't remove any wiring.
Wire is ofc and very delicate.
They know some customers will come back.
Like me 😀 . They simply connected to existing wire.

But i didn't get the refund till now. It's 1 month till they taken ont. When i contacted cc they are telling it will take 45-60 days

It was not the case in mine. Jio executive who took the ONT had my banking details entered in his mobile. I got OTP instantly to confirm the details. Then two days later I got the refund.

icecool20 · Sep 18, 2020

This actually shows how badly unorganized their system is... Some get refund in 2 days and some have to wait for 45-60 days...
When all other things are consistent across the country - installation cost, plan speeds, plan costs - why cannot refund times also be consistent
across the country?

Lucifer96 · Sep 18, 2020

@icecool20 there is a difference, the first one is the money is given to jio. which is the most important thing for them, while the second case money is given to consumers which is the least prioritized matter not only for jio but for any other company

bobby_kes · Sep 18, 2020

Prajwal K T said:
It was not the case in mine. Jio executive who took the ONT had my banking details entered in his mobile. I got OTP instantly to confirm the details. Then two days later I got the refund.

Yeah, same procedure for me too. But refund not came.

codwapeace · Sep 22, 2020

Xposed said:
@codwapeace For me too, they pulled off the same show, I had to put complaint on national consumer helpline , just the next day I got a call from their nodal office and within next 24 hours they did the optical terminal box installation outside my house and I was the first guy to to get the connection from that box, everything was done exactly within 48 hours from raising the complaint

Thanks @Xposed , this is what worked for me. It just took a week for me to get everything resolved. Let us see what the future holds.

Xposed · Sep 22, 2020

That means it took longer than expected, anyway all is well that ends well, congratulations and welcome to the Reliance World of troubles and arbitrariness 😆

codwapeace · Sep 22, 2020

Haha. I don't expect anything else, either. The beginning has not been good. I will try the free trial. If I don't like it I will go back to my previous ISP and keep Jio as on demand backup. I will recharge it whenever the other ISP is not working well.

Jio didn't disappoint. It is as reliance as reliance gets.

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