Did you request cancellation via customer service?I had recently disconnected Jio Fiber connection as i was moving to xstream fiber. refund processed and credited within one day of surrendering the modem.
Did they take away the wiring including the one which comes out of the small white box and goes into the ONT as well ?I have request through customer care. It took 7 days for the ONT collection
They don't remove any wiring.Did they take away the wiring including the one which comes out of the small white box and goes into the ONT as well ?
It was not the case in mine. Jio executive who took the ONT had my banking details entered in his mobile. I got OTP instantly to confirm the details. Then two days later I got the refund.They don't remove any wiring.
Wire is ofc and very delicate.
They know some customers will come back.
Like me 😀 . They simply connected to existing wire.
But i didn't get the refund till now. It's 1 month till they taken ont. When i contacted cc they are telling it will take 45-60 days
Yeah, same procedure for me too. But refund not came.It was not the case in mine. Jio executive who took the ONT had my banking details entered in his mobile. I got OTP instantly to confirm the details. Then two days later I got the refund.
Thanks @Xposed , this is what worked for me. It just took a week for me to get everything resolved. Let us see what the future holds.@codwapeace For me too, they pulled off the same show, I had to put complaint on national consumer helpline , just the next day I got a call from their nodal office and within next 24 hours they did the optical terminal box installation outside my house and I was the first guy to to get the connection from that box, everything was done exactly within 48 hours from raising the complaint