So are you implying that management has asked the sales team to go and get everyone on board, even if there's no feasibility to provide the internet? I doubt if that could be true.
Their refund process is automated, as explained by members in this post
How to disconnect Reliance Jio Fiber connection and get a refund?
The problem here is that
@codwapeace is not even a customer, so fitting in their refund process will be a bit of a hassle but I am sure repeated escalations will help.
Simply put, would the sales team do anything against the wishes of the Management? It also comes down to what ethics, principles, systems run within the company. With respect to Jio - it is zero.
Let us analyze this situation for a minute - Here you have failure at multiple levels - at the
booking level, the guy who raised the installation order, the billing person, etc, etc... At all levels, there was incompetence to say the least....
How difficult it is to display a interactive map which shows which areas/towns/cities have Jio? This would go a long way in helping future customers know if they have jio in the area....
As regards, your claim that their refund process is automated - why are there complaints from number of customers that they have not received refunds even after 90 days or 6 months? What kind of automated system is this?
The only automated system I see here, is to delay refunds as much as possible....
The rumor going around in the industry is that Jio introduced this 30 day trial offer, so they can get as many customers on their rolls as possible - this will give them a better bargaining power for other acquisitions/ investments....
I shudder to think, what kind of graduates, the Jio institute of eminence is going to produce with this kind of incompetence which they have displayed so far......