Received ₹945 Bill for ₹499 BSNL Fiber Plan 😟 !

I received my first BSNL FIber bill today. I had opted for 200 GB CUL Plan for ₹499 + tax.





I had cancelled my previous Landline + Broadband Plan.

I had also requested for the refund of my old security deposit via letter. When I enquired about the security deposit I made during Landline phone many years back, I heard different opinion from BSNL employees. One said that, because I am taking fiber connection, they will adjust the old security deposit with the new fiber connection, another lady told me to attach the attested bank pass book front page with the request and they will sent it to the bank account directly.

I had opted for 200 GB CUL Plan for ₹499 + tax.

Today, when the bill came they have charged 1000 rs as one time charge and then gave 759 discount !

I cannot make sense of this bill !

Indicate the billing period also. From the "recurring charges" amount, it seems bill has been generated for non standard period. They seems to have given a credit of 759.13 against deposit of earlier connection.

@pachabhut





182 + 370 = 552 ( this accounts for recurring charge )

945 - 552 = 393 ( Where does this come from )

Also 1000 Rs are charged, where is it reflected ?

Ok. I think 759 is the refund from old connection. 1000 - That + tax 150. Ok, I think it makes sense now. Thanks.

Could you please show the relevant parts of the bill where it shows the one time charges? The Rs 250 is the activation/installation charge from BSNL.

The 4GB CUL plan, was that your previous DSL plan which you were using till Aug 9?

I am still curious as to why there is another Rs 750 added to the one time charge. There should only be Rs 250 plus plan deposit of Rs 500.

this is interesting i am on the same boat, cancelled a long standing adsl line ( 3 years) and took their fibre plan through a lco. they told me to give a passbook of the account and they will refund into that, need to call and clarify if this has been done, i just got the fiber pulled by the lco today, but they are not gonna splice anything in, as they are saying they will wait till i receive the ont which i ordered from multilink which seems to have been lost by proffesional courier( absolutely braindead courier company, don't want to go into a rant about them) , the lco is saying splicing will disrupt internet of the other customers so they will only do it after i get my ont, this makes no sense to me, but at this point i don't have an ont so i have bigger problems i guess

i will look out if they are planning on having the security adjusted on my first bill as well and call them to confirm, thanks for posting this and do you mind saying how much the security was? i don't remember it was 3 years ago

@varkey
They have charged 250 Rs installation + 500 Rs deposit = 750 Rs.
Then They have given 100% discount of instalation + 100% discount of deposit = -750Rs.

There is no mension of 1000 Rs anwhere on the bill except the Bill summary (as one time charge)

Isn't it normal 1000 Rs One time charge or should I enquire before paying ?

@mahadevan_iyer

I just called bsnl as i took the same 499rs plan as you and this it he breakdown the woman gave me that i can expect for my first bill

250rs installation charge
500 rs broadband first time charge
350 Rs for voice installation charge

and then the recurring 594 rs charge

this is what she said i can expect for my first bill

she also added that since my adsl line was under a different person name they will not adjust anything with that security and will refund it whole in the provided account number

@mahadevan_iyer

look at your bill you are charged 594 reccuring charge and then 350 Rs for voice installation for a total of 944 Rs , i hope i get the same discount as well, did you do anything to avail these discounts ?

@mahadevan_iyer Ok, so going through, it might look like

Rs 500 plan deplosit
Rs 250 broadband activation charge
Rs 250 voice activation charge

Total Rs 1000 as one time charges

They have given you a waiver of Rs 500 + Rs 250 (plan deposit and voice installation charge)

So the net cost is Rs 552 (since there was a plan change in the middle of the month) plus Rs 250 plus GST. Comes to around the total price in the bill.

@varkey

weird how the prices vary from what they quoted over the phone

Massivesiege said:

@mahadevan_iyer

look at your bill you are charged 594 reccuring charge and then 350 Rs for voice installation for a total of 944 Rs , i hope i get the same discount as well, did you do anything to avail these discounts ?

Click to expand...

Back when the line was drawn, I had paid 3500 Rs directly to the fibernet provider. ( as GPON + installation charge )

I give a forwarding letter with the copy of the bill charged by the fibernet provider stating to terminate my previous landline connection and refund the security deposit.

The problem is because of corona the customer care is not working. I have to go to the substation to give applications as such.

But the aforemensioned 250 + 500 seem to be deducted form the bill but 1000 rs as one time fee added.

I don't know if they have refunded anything.

Did you pay the GPON provider ?

@Massivesiege I guess @mahadevan_iyer got the plan deposit waived-off cause his existing DSL connection was migrated to FTTH. However he still had to pay the broadband installation cost.

I am not very sure of the voice installation cost though, it's usually not charged for FTTH, maybe it was just added and waived off for some internal accounting.

Also, I wouldn't trust the info shared by the BSNL folks, cause most of them doesn't have a proper idea on how the charges are added etc. I'd wait for the bill and then review it.

@mahadevan_iyer The charges on the BSNL bill are strictly for activation from BSNL's side (installation is the wrong term IMO and they should correct that in the bill.), the actual installation charge for wiring and the ONT device is what you paid the operator.

Also, they haven't really refunded, but they waived off the plan deposit, as you already had existing deposit tagged to your account. They just re-purposed the existing deposit and tagged to your FTTH connection.