When would Act Fibernet launch unlimited plans like Jio and Airtel?

Jay

Messages
360
Location
Bangalore
ISP
Airtel FTTH
After 10 long years with ACT, switched to Airtel FTTH purely out of spite. ACT support (the whole bunch up to the appellate level) is incompetent on a whole new level that they couldn't rectify a simple payment issue which has been pending for two months.
 

Joy

Messages
148
ISP
ACT Fibernet
@Jay I was facing a similar issue. Their CC indeed seems very incompetent even after sharing all the details they couldn't fix it in 3 days, I just got fed up and mailed the nodal officer and appellate authority and voila the issue was resolved within 2 hours with a callback for confirmation. I don't know in such a competitive environment, how can they afford this behaviour.
Btw what was your issue? I did payment but it was not reflecting.
 

Jay

Messages
360
Location
Bangalore
ISP
Airtel FTTH
I had made a payment that went through in the portal a few months back. They couldn't locate the payment, so got the transaction number from the bank and gave it to them. Every time they close the ticket with conflicting reports and no call back. When I follow through, either they say it has been reversed or that it has already been credited to the account, neither of which is true. Raised it till the appellate level, who responded "as per the records, your billing issue is resolved". It is merely an issue of comprehension from their side, they can't even understand what to look for even after explaining it in the most detailed way possible. Frustrating.

The whole Airtel experience was so smooth and quick!

~ 11:00 am - Robocall from ACT pestering for payment.
11:05 am - Called Airtel for new fiber connection
11:10 am - Sent ID proof and photo over whatsapp
~ 11:30 am - application processed after making payment using a link sent over sms

~ 12:30 pm - came for installation and activated the connection
1:00 pm - Gigabit speeds in all its glory.
 


Messages
40
ISP
ACT Fibernet
They are not going to make them unlimited. Sometime ago in April or May, all the users received an email from the CEO explaining why FUP is important for sustainability and how they don't have any plans to provide unlimited data.
 
Messages
155
Location
Visakhapatnam
ISP
Act Fibernet
Yeah that's gonna change now ... They will bring unlimited plans at some point in this year maybe by the end of this month. They already know if they want to sustain in this broadband competition they have to bring unlimited plans with affordable prices and I think they will..
 
Messages
11
Location
Hyderabad
ISP
ACT Fibernet
I paid ACT Fibernet for 12 month plan in August. Is it possible to get refund for remaining days. So that i can switch to jio or airtel ?
 

Joy

Messages
148
ISP
ACT Fibernet
@kraj105 Getting refund after paying for long term plans is not an easy task (as far as I have heard). If you are happy with the service (downtime and speeds), you can apply for disconnection to get a good deal from them.
 
Messages
155
Location
Visakhapatnam
ISP
Act Fibernet
I paid ACT Fibernet for 12 month plan in August. Is it possible to get refund for remaining days. So that i can switch to jio or airtel ?
No its not possible to get a refund.. Here in my city Visakhapatnam even if u apply for a disconnection they won't give u a refund... I don't know if this will apply for all cities better call cc and ask abt this.
 

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