Is it worth it? Bad customer service and data going to facebook.

I have applied for a connection for Jio Fiber. But, I am having second thoughts as the service personnel are wasting time and not installing on time (and giving excuses, after taking my money and all the documents) and no one picks up the phone on customer care of Jio. Wait times are atrocious. They don't give an estimated wait time. I have hung up after 5-10 minutes 3-4 times.

Price is alright, but do I really want to deal with such companies. I am always skeptical of Ambanis. I have never had a product from them after all the fine print of their original reliance phone. They promised the world, but the fine print was only visible after magnifying the ad 1000 times or after taking the connection. I returned the phone after a month suffering a loss of Rs. 3500 which was a big amount in 2003.

I have to pay twice the money to my local ISP from One Broadband. I feel that it is better to just keep going with him, especially since Facebook has bought some of Jio. I am really skeptical of the robot'urBerg. You don't know what he would do with your data?

I like my peace of mind over a couple of hundred rupees. So, I am wondering if it is even worth it to bother with Jio.

Reliance always gives the feeling of "cheap" and that is what I feel, I am going to get with this product.

I have the same concern ,
Anyone here ? Please share some wisdom

Why do you think their routing is so bad and they use their own dns which don't work for some sites unless they get complains or more people try to open it. There are always caveats ne especially now that gov is bringing new privacy policy.

I like my peace of mind over a couple of hundred rupees. So, I am wondering if it is even worth it to bother with Jio.

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You should get Jio for this reason alone, I got Jio when it was in honeymoon period. I used Jio for more than 1 year for FREE. In last three years I had to call them only once that too because of wire cut. It has happened only once when Internet was down for hours and it was all India outage few weeks back. I use privacy powered Cloudflare DNS with Jio and it works better than Jio and google DNS. Go ahead, get it, and thank me later.

PS: Til now service was the best because it belonged to premium segment. Now, as they are targeting masses, I'm very sure services will degraded.

I like my peace of mind over a couple of hundred rupees. So, I am wondering if it is even worth it to bother with Jio.

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You've given good reasons for not going with Jio. So my counter question is, despite all that, what is making you have doubts about whether you should take Jio after all? Quality-wise personally I've not found it to be anything amazing (been using it since original free trial period of many months so can speak from experience), and it has a bunch of clear minuses as well like CGNAT, DPI, snooping like you stated etc. So if you're more or less okay with your current ISP then stick to your principles and forgo the extra money, or don't.

For quick installation please use pgportal and they will come running with the installation equipment- regarding others- I believe , in India there is this strange herd mentally that kicks in, where other ISPs will sooner or later follow the steps of the market leader ( which undoubtedly you will become if they go at current pace) and try to recreate that success and finally the market becomes monotonous without any innovation, and the big problem is your average Joe here is not well informed about all this technical stuff, they wanted net and don't care air how it is being delivered to them , at this current situation I believe Airtel is the only provider that can give jio a run for their money provided they're interested in customers and not ARPU - which I doubt they are.

So just like coronavirus, jio is here to stay and we have to to accept and live with it, until and unless somebody kicks in the butt of jio.

As this discussion is heading towards Airtel, I find it extremely important just for the sake of humour to tag @Sushubh for his comments 😂

What can I say? Both companies are for profit ventures. Both companies are bound by the government to maintain logs that they require. It does not matter which one you use in the end; your privacy is in your own hands. Not one company in India has gone to courts challenging government’s regulations in the past. And none would do it in the future. I have never used Jio, but I have seen enough reports of random blocking. I have used Airtel extensively, and we all know how they block way more sites than that is required of them. This is in addition to ad injections they do on 404 pages and so on.

So, get a connection from the company you are comfortable with. And start using safe practices on the web. Use encrypted DNS. Use Cloudflare warp for general web usage. A dedicated VPN for not so general web usage. Turn on TLS ECH (ESNI) in Firefox and use it over Chrome. The good thing is that on the web, users still have a lot of control over their online activity. A typical web user looks at web publishers as the ultimate evil for using ads to generate revenue. Start treating your ISP with the same contempt instead.