Existing subscribers of Reliance Jio Fiber: Have you been upgraded to new truly unlimited plans?

praz

AIR-TEl:dey tak in da air
Messages
90
ISP
Airtel
try resetting the router
I must be blind but i dont see any reset button on the router
 

praz

AIR-TEl:dey tak in da air
Messages
90
ISP
Airtel
@praz It's being done in phases. Mine got updated last night while i was looking at others for the last 3 days. There's no other way you can push that except lodging a complaint with CC. It's a server side change and doesn't require a router reboot.
i am not talking about speed upgrade, I am not even getting old speed forget the new speed, my current download speed is 10 Mbps
 
Messages
12
Location
Jammu
ISP
Jio
Here is what happened with me yesterday:

200 GB voucher expired from the old plan (yesterday morning 8 am approx) and suddenly my speed dropped to 2-3 Mbps .... I checked with My Jio app new updated plan was active with 3.22 TB data but I was not getting the speed, restarted the router multiple times .... Didn't help ...

Called Jio customer care 4 times, 2 times call got disconnected as soon as I explained them problem ... one lady made me disconnect all my third party router and told me to use one Jio wifi router (I got frustrated and she got frustrated ... she scheduled an engineers visit for today. (believe me I feel Jio has most tech illiterate technical support as far as my experience with them so far).

after so much frustration .... about 30 minutes after I disconnected the call .... My speed came back, now I am getting speeds between 110-140 up and down (after 7 pm)

I don't know what/how Jio is doing with this whole speed upgrade thing, but it was not smooth for me. I bet there are many like me.
 
Messages
12
Location
Jammu
ISP
Jio
People here are talking about upgraded speed, where as my connection for last 3 days my speed is no more than 15 Mbps, Talking to their CC is of no use and I can't arrange for anyone to come in my society, as my society has not yet given permission for anyone from outside to visit houses.

So is there anyway I can work this out myself ? I have tried switching on/off router, I have the old white router 4500 deposit one.
I believe you finished your old plan before the expire date .... as you were expecting that Jio has already upgraded you to new plan.
 


zervinb

Newbie
Messages
132
Location
Mumbai, Maharashtra
ISP
Jio Fiber Free Trial -> Combo Plan (199) -> Bronze Plan
So my plan expired today but internet still working,my jio app showing unlimited data upto october 5
Just an update. Same thing has happened with me. My old bronze plan (with upgraded upload speed and unlimited data) was to expire today afternoon. On checking MyJio app just now, the old plan has expired. But the unlimited data add-on is still active and my 100Mbps speed hasn't reduced. The add-on shows validity till October 5th. I guess they are giving existing users also a trial.

@crymetyme is your internet still working without you recharging?
 

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