Lenovo Denying Service

I have a Legion Y520 with Nvidia 1050 4GB and Ram - 8 GB. So this all started when my laptop started shutting down at 20% Battery. I called Lenovo and they fixed via callibrating the battery via one solution software and it was working fine after that.
Then in March of 2020 I started facing overheating issue and my laptop would get incredibly slow. Upon inspection, I found that one of the fans wasn't spinning and their technician asked me to open my laptop to confirm. I did that and they sent a replacement fan. It was replaced from a 3rd Party Authorized Technician from Sysnet Global Technologies. That's when this all went downhill. The technician came to my house and replaced the fan. I complained to him about hinge making weird noises and to resolve that he tightened the screws as much as he could. This still didn't resolve the issue but he asked me to use it for a few days.
Right before lock down , the hinge broke and I immediately raised a complaint on twitter. For 4 months I was stuck with a broken Hinge laptop which could not be closed and had to use it in that very setting. After countless emails and complaints and a visit from an engineer from sysnet , a new back cover for the screen and a new hinge was ordered which was replaced just last week.
After the repair, I checked and laptop seemed to be working just fine. Upon inspection I found that my left speaker was no longer working and I opened the back cover and the solder connection of my left speaker was broken. I again raised the complaint last week and they said they will check.
Now again I see a similar fracture is appearing near the hinge and if not replaced will again result in a broken hinge. I haven't dropped my laptop and I haven't moved it from my desk. The design has a flaw where if the screws are tightened even a tinsy bit more than the factory setting, it will result in breaking of hinge. Now they are denying service stating that I opened the laptop and that's why the speakers broke. They aren't accepting a design flaw because of which again a tiny fracture on the body has appeared and are not ready to replace the screen back cover. My laptop randomly shuts down at any % of battery if not plugged in.
Should I put a grievance in consumer affairs? Has anyone won any case?
 
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241
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Delhi
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airtel
Sure will try that! I am planning to buy a new laptop. Can you suggest anything that has a better service model than Lenovo? I was planning to go for mac as most of my work is done on a software called matlab. Just waiting for Apple to release their new macs with the new apple silicon.
 
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Apple`s new lineup is said to have AMD right ?
 
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9,211
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Delhi
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⁣Weebo
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241
Location
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airtel
They haven't replied to me. I did email the customer care and the nodal officer and beyond an automated response, I never received any reply from anyone. Should I go ahead and file a complaint on consumer forum grievance ?
 
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⁣Weebo
What was the automated response, and how long has it been since you wrote to them?
 


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241
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Delhi
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airtel
Dear Customer,

Greetings from Lenovo!

On Account of " Independence Day", Contact Center will be closed on 15th Aug 2020.

Please be informed that the mails received on 15th Aug 2020 will be responded on Monday (17th Aug 20), so please expect a delay in response.

We apologize for any inconvenience caused.

Thanks and Regards,

Lenovo Team


This was their response. I mailed them on 15th August.
 
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⁣Weebo
They take time to reply to these mails. But, you can approach consumer forum.

Do mention that you've tried contacting nodal officer and customer support, they are not replying.
 
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airtel
NCH Agent Remark : Grievance has been emailed to the company on 17.09.2020.

NCH Agent Remark : No response received from the company, reminder sent on 25.09.2020.

So I raised a complaint on consumer Helpline on 10/09/2020 after waiting almost for a month waiting for Lenovo to reply. They never replied. I checked the status of my grievance and this was the latest update. What will happen if Lenovo just doesn't reply to the national consumer helpline agent? Will any action be taken?
They have broken my laptop twice now by their stupid 3rd party authorized repair centers.
 
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9,211
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Delhi
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⁣Weebo
I am assuming this is their common attitude towards complaints, pretty sure there are thousands of customers who are experiencing this.

How the hell are they getting away with it though..