I cannot connect to anybody on 1500. That is what the problem is. Otherwise my complaint would have been resolved long time back and there wouldn't have been any question of surrendering the connection. They just start their IVRS maze on 1500 and when I press the option for connecting to the customer care agent, it says 'As per government mandates we don't have any agents currently' and something similar. Very poor service this is. Not even "You are in queue....you will be connected shortly". Nothing. Directly "No customer care agents".