MTNL (General) The fall and fall of MTNL

ap99

Active Member
Messages
467
Location
Mumbai
ISP
JioFiber
I cannot connect to anybody on 1500. That is what the problem is. Otherwise my complaint would have been resolved long time back and there wouldn't have been any question of surrendering the connection. They just start their IVRS maze on 1500 and when I press the option for connecting to the customer care agent, it says 'As per government mandates we don't have any agents currently' and something similar. Very poor service this is. Not even "You are in queue....you will be connected shortly". Nothing. Directly "No customer care agents".
 

ijsa

Regular
Messages
2,141
Location
Delhi
ISP
Excitel
There is no easy way, if you want to surrender/ disconnect and want your security back. And there will be multiple be visits....
You can check out my experience, in some thread.... I did it in 2016/ 17....

And regarding not paying the bill and not getting security back.... Half of the MTNL subscribers I personally know are not paying because the MTNL landline is not working for many months....
 
Messages
4,387
Location
@socrateszero Mumbai
ISP
Jio Fiber. FTTH
I just downloaded a form from the MTNL website for surrendering the connection. What else will my uncle need to take with him to the MTNL office? Can someone here who has recently disconnected their MTNL connection tell the procedure? So that my uncle won't have to visit the office multiple times.
You dont really need any form. Here in Mumbai we make an application on plain paper addressed to the Tel exchange (In Triplicate if you have any MTNL equipment to return. Instrument, modem, LAN cables, splitter). Go to the exchange in different areas the counter is called different names. Submit your application there (one copy will be retained by them). Then you will be asked to goto the store to return the equipment (one copy for them). Here ensure that you get the third copy (your copy) stamped by stores enumerating what has been returned. Come back to the counter & show them your copy & get this stamped by them (if they have not done it already). Ask them what your deposit amt is & how long it will take to get it back. I surrendered my tel line last yr (I had to return only a rotary instrument (you should have seen their expression of those people. I heard there's a big premium still for those gadgets), I had always used my own modem & router. Bye bye to a relationship of may decades old.:cry::ROFLMAO::ROFLMAO:. I doubt if I will get my deposit I have almost kissed it goodbye, a bonus if I get it back.
 


Lamborghini

Newbie
Messages
578
Location
Mumbai
ISP
MTNL
Those rotary instruments... Ahh, made me nostalgic. 😪
I remember running to the exchange to get a copy of yellow pages every year. Though I never used it, it was fun to carry that dumbbell weighted book . Reminds me of Chaman Zinga incident from Hera Pheri😂
Those were the days man...
 
Messages
263
“I am paying Rs 791 monthly bill, and in return getting no service from MTNL
Adi Engineer, 83, has been an MTNL customer since 2013. For the past six months, his landline is dead but he has been paying the bills.
MTNL subscribers or charity donors?