MTNL (General) The fall and fall of MTNL

opomiyulen

Google Fiber Calling :)
Messages
278
Location
Delhi
ISP
Excitel & Mylink
I have applied for Jio trial...If it works well.. Its going to be bye-bye to MTNL. (or switch to its lowest plan for few month and then bye bye)
Even their lowest plan costs around ₹284 now a days in Delhi
 

amish

Star gazer
I got banned!
Messages
24,795
Location
Mumbai
ISP
MTNL Mumbai BB_600 @12mbps
Well JIO plan that I would go for is 399Rs (30mbps + no FUP + unlimited calls) and MTNL mumbai lowest landline plan is 199Rs.

My currernt MTNL plan is 600Rs (12mbps + 110GB FUP + 150 calls)

So overall I will save 2Rs (haha!) with additional benefits.

My only worry is that JIO will first capture market and then start putting restrictions or start increasing rates. But thats going to be couple of years. Lets see.
 
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ap99

Active Member
Messages
500
Location
Mumbai
ISP
JioFiber
On August 5 my uncle's landline was dead so he registered an online complaint. 2 days later, his landline number got exchanged. Some other person's landline number was given to him and his number just kept ringing. Till now that issue has not been solved. Nobody in customer care picks up the phone, nobody responding to online complaints...:(
The landline issue has still not been solved. My uncle is using his mobile hotspot for work since the past 1 month. I even registered a complaint on pgportal 10 days back (even sent 3 reminders) but no action has been taken yet. Even for disconnecting the connection, whom should he contact? Nobody picks up the phone. Neither the customer care nor the local MTNL office. Nobody responding to mails. Can someone please suggest what to do? How to raise a disconnection request?
 


ijsa

Regular
Messages
2,167
Location
Delhi
ISP
Excitel
You should contact SDO at local exchange to surrender your landline connection..... you would have to physically visit the exchange with all the equipments installed by MTNL at your house along with some applications, payment of up to current bill etc. Details you will get at office only.

If you are expecting refund of security, I doubt you will get any refund, given the present scenario...... Otherwise you can simply stop paying monthly bill and it is disconnected.
 

ap99

Active Member
Messages
500
Location
Mumbai
ISP
JioFiber
Are you sure that if I stop paying bills, it will get disconnected? They won't keep on charging me like late payment and all? Because not paying is the easiest option.
 
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amish

Star gazer
I got banned!
Messages
24,795
Location
Mumbai
ISP
MTNL Mumbai BB_600 @12mbps
Do not stop paying bills before disconnection. You will not get back deposit. Plus you will have to pay late payment and excess bills which were sent because you have not officially disconnected the line.
 

ap99

Active Member
Messages
500
Location
Mumbai
ISP
JioFiber
All right. So my uncle will have to visit the MTNL office. Cannot avoid that. Thank you for the information.
 

ap99

Active Member
Messages
500
Location
Mumbai
ISP
JioFiber
I just downloaded a form from the MTNL website for surrendering the connection. What else will my uncle need to take with him to the MTNL office? Can someone here who has recently disconnected their MTNL connection tell the procedure? So that my uncle won't have to visit the office multiple times.
 

amish

Star gazer
I got banned!
Messages
24,795
Location
Mumbai
ISP
MTNL Mumbai BB_600 @12mbps
Why dont you first call 1500? And ask them what they will need.

Also ask them if you can surrender on phone call itself instead of needing to visit MTNL office