I have the 300 mbps plan that I use via LAN. Today afternoon the PON light went off randomly and I have been having problems ever since. I restarted the ONT (GX EARTH 4222) multiple times only to get a connection some times. The download speeds are fine however the upload speeds are close to 0 if not 0. I have tried it on multiple devices and all of them gave the same result. I am unable to upload photos etc. on Telegram/WhatsApp as well.
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0 upload speed on Excitel Fiber
- Thread starter nivro7680
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Excitel Portal Bills page
Click on the 'Payment Receipt' button for your latest invoice. It should have all the details of your LCO at the bottom.
But yeah I'd suggest raising a complaint with Excitel Customer Care too along with calling the LCO.
Click on the 'Payment Receipt' button for your latest invoice. It should have all the details of your LCO at the bottom.
But yeah I'd suggest raising a complaint with Excitel Customer Care too along with calling the LCO.
Going back and forth with the support, I raise the issue, they assign it to LCO, LCO says connector replaced (No clue which connector) and close the ticket, I raise the ticket again.
And now the internet has gone conpletely, the PON light is not coming on even after swveral restarts.
Thinking of jumping ship but Airtel is limited to 40 mbps. The only alternatives are TriplePlay and Nextel but I don't know how good their network is.
And now the internet has gone conpletely, the PON light is not coming on even after swveral restarts.
Thinking of jumping ship but Airtel is limited to 40 mbps. The only alternatives are TriplePlay and Nextel but I don't know how good their network is.
Called up LCO, guy came tested power, replaced the device and guess what, the new device has firmware issues and it reboots every time the patch cable is connected. Had AnyDesk on for 3 hours just for the guy to tell me it will be taken care of in the morning.
Let's hope it gets fixed in a day or two.
Let's hope it gets fixed in a day or two.
Politely and smartly get it done. Don't create unnecessary tickets. These guys get irked with it.
If he can't or won't then its time to jump ship.
Because you'll be banging your head with excitel support. Nothing in their hand.
If he can't or won't then its time to jump ship.
Because you'll be banging your head with excitel support. Nothing in their hand.
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