0 upload speed on Excitel Fiber

Messages
73
Location
Gurugram
ISP
Excitel, TriplePlay
I have the 300 mbps plan that I use via LAN. Today afternoon the PON light went off randomly and I have been having problems ever since. I restarted the ONT (GX EARTH 4222) multiple times only to get a connection some times. The download speeds are fine however the upload speeds are close to 0 if not 0. I have tried it on multiple devices and all of them gave the same result. I am unable to upload photos etc. on Telegram/WhatsApp as well.

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Sushubh

Be nice pliss
Staff member
Messages
387,831
Location
Gurugram
ISP
Excitel
Airtel
Try changing lan cable 😨

Also try dialing up by directly connecting the cable to the pc... 💆‍♂️ Assuming fiber works like ethernet on excitel.
 

Sushubh

Be nice pliss
Staff member
Messages
387,831
Location
Gurugram
ISP
Excitel
Airtel
ah. i guess filing a complaint with excitel is the only option left here considering the speeds are being measured directly by the hardware provided by them. how's the local lco?
 
Messages
73
Location
Gurugram
ISP
Excitel, TriplePlay
I actually don't know how to get details of my LCO. I just know their name from the Excitel app. It's Futuristic Convergence Services.
 
Messages
33
Location
NA
ISP
Excitel
Excitel Portal Bills page

Click on the 'Payment Receipt' button for your latest invoice. It should have all the details of your LCO at the bottom.
But yeah I'd suggest raising a complaint with Excitel Customer Care too along with calling the LCO.
 


Messages
73
Location
Gurugram
ISP
Excitel, TriplePlay
Going back and forth with the support, I raise the issue, they assign it to LCO, LCO says connector replaced (No clue which connector) and close the ticket, I raise the ticket again.

And now the internet has gone conpletely, the PON light is not coming on even after swveral restarts.

Thinking of jumping ship but Airtel is limited to 40 mbps. The only alternatives are TriplePlay and Nextel but I don't know how good their network is.
 
Messages
73
Location
Gurugram
ISP
Excitel, TriplePlay
Called up LCO, guy came tested power, replaced the device and guess what, the new device has firmware issues and it reboots every time the patch cable is connected. Had AnyDesk on for 3 hours just for the guy to tell me it will be taken care of in the morning.

Let's hope it gets fixed in a day or two.