PON Light suddenly gone

thadougamer

King of BSNL 😂
Messages
377
ISP
BSNL Broadband
I have been using Bharat Fiber for about a year now. On Monday, my PON light failed to light up. And the ONT is status is shown as Not registered. I called up BSNL people. They can to my residence on Tuesday. The technician said my ONT was faulty. It's damage due to my placing of the ONT near an inverter. I failed to understand the reasoning behind it as my own new ONT, which I had purchased from Amazon was showing the same issue. They brought their own ONT from their office. When they connected the ONT which they brought with them, the PON light, as if by magic, lights up. So, I was forced to admit that my ONT was faulty and was also forced to by their ONT, which I bought as I had no other option.

Now, today at around 11pm, my PON light has stopped lighting up again. The ONT is not even a week old. Any this time, I kept it far away from the inverter.

Therefore, my request to all members, is to share your ideas/reasons as what could be causing this issue.

Thanking all in anticipation.
 

deezcnuts

Member
Messages
75
Location
Delhi
ISP
Excitel
Off topic: Would kindly request OP to remove personal details like contact number and account number etc from the screenshot posted above.
 

PranjalT

Member
Messages
84
Location
Guwahati || Bangalore
ISP
BSNL FTTH || ACT Fibernet
Placing the ONT near to the invertee has nothing to do with the PON status. At most the inverter can interfere with your Wifi but not the PON. You can try calling the customer care number to raise the complaint and check your account status(any unpaid overdue)
 


tobiaskuran

New Member
Messages
3
Location
Kerala
ISP
BSNL FTTH
There's probably an issue with FTTH in selfcare portal. I too got 'No BB Exist' when I tried raising a complaint last month.
 
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