In my personal opinion, Amazon exceeds at all front when it comes to customer service.
Few days back I bought a printer from Flipkart. Product page mentioned it was a wireless printer but actually it was not. Next 4 days were harrowing at best. Their chat bot doesn't work most of the times. Their social media team won't respond. When you place call back request(only way to speak to a human), those agents don't have ability to call back if the call gets disconnected and no proper notes are updated. I had to talk to atleast 20 agents and repeating the issue everytime. They can't transfer calls to supervisor. Calls get disconnected randomly, your voice won't reach them randomly and all sorts of thing.
But in the end by God's grace the product was picked up today and refund was issued.
On the other hand experience with Amazon had been top notch each n every time be it an order of Rs60 or Rs60, 000. They have come through always.
How has been your experience?
Few days back I bought a printer from Flipkart. Product page mentioned it was a wireless printer but actually it was not. Next 4 days were harrowing at best. Their chat bot doesn't work most of the times. Their social media team won't respond. When you place call back request(only way to speak to a human), those agents don't have ability to call back if the call gets disconnected and no proper notes are updated. I had to talk to atleast 20 agents and repeating the issue everytime. They can't transfer calls to supervisor. Calls get disconnected randomly, your voice won't reach them randomly and all sorts of thing.
But in the end by God's grace the product was picked up today and refund was issued.
On the other hand experience with Amazon had been top notch each n every time be it an order of Rs60 or Rs60, 000. They have come through always.
How has been your experience?