Idea postpaid user facing problem after 29 june 2020 network integration

devangpatel

Member
Messages
54
Location
Maharashtra
ISP
Vodafone & Jio
Yesterday Idea competed its network integration in Maharastra Goa Circle and other circle also.

After which I am facing network issue like slow speed and not even able to contact customer care through 199 (new), But 12345 (old idea care number) is still reachable but call gets disconnected as soon as we press option to connect call to customer care executive.

Even loading WhatsApp image takes time.

Anyone else facing such problem.
 

Crazyguy030601

Castiel, mea salvator
Messages
405
Location
Kolkata
ISP
Airtel
Does this happen everywhere? I’m from Kolkata and they finished their integration a couple of months back, but I haven’t heard anything like that happening.
 

JamesHolden25

Member
Messages
49
ISP
Ethernet Xpress 300Mbps upto 400GB, 25Mbps after
Idea postpaid is being migrated to Vodafone Postpaid. One chap posted it in another forum. You're gonna have to wait for a couple of days. I believe they're moving all Idea numbers to Vodafone, and will slowly kill off the Idea brand.
 


devangpatel

Member
Messages
54
Location
Maharashtra
ISP
Vodafone & Jio
I got the message on 15 June stating that from 22 June to 29 June they will be doing network integration so if any problem then pls. give them time till 29 June after which everything will be fine. But nothing is fine after 29 June, even whatsapp image not loading.
So according to the message the integration was completed on 29.

Also in the message they told that 199 will be new customer care number which is of Vodafone. But if I call 199 it say invalid number. So even I called old 12345 idea customer care were executive told to call 199 since they shifted the Database to 199 for postpaid so they can't help.
 


cooltexas60s

Newbie
Messages
125
Location
Bangalore
ISP
BBNL
@devangpatel do the changes in APN settings. change apn address to "www" from "Internet" and select Ipv4/Ip6 from IPv4 if selected earlier. Hope this helps. You might need to do these changes since you have been shifted from Idea server to Voda.
 

devangpatel

Member
Messages
54
Location
Maharashtra
ISP
Vodafone & Jio
I tried this, but nothing helped. I even selected network in manually, still no improvement.
I also tried band locking to see if any particular band is having problem, but in all band in my area I get poor result only.

I will try to get new sim, since many people insisted to do so. this might help.

If nothing works then I will port all my numbers to Jio.
 

cooltexas60s

Newbie
Messages
125
Location
Bangalore
ISP
BBNL
@devangpatel changing sim will not help. No point in trying. Once sim is registered in voda system then their is no issues. Speed has nothing to do with sim card. You can port out. Anyways I don't see much future of this company. Good time for you to port
 
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