I am on a Gold _1M_1299 plan (250Mbps) plan. This morning, I received the following sms:
Your plan unlimited_2 days is now active on jiofiber.
Entitlements: Benefits 1. Unlimited data, unlimited voice,,,, etc,,,,,
Questions:
1) Who gave Jio the right to change my plan unilaterally?
2) What they conveniently do not mention is the new unlimited _2 days plan only carries a speed of 100Mbps.
3) I called customer care, asking them to remove this new plan imposed on me. They said it is a lockdown offer
and I told him why give lockdown offer only for 2 days and that too only at reduced speeds?
4) I have paid for 250 Mbps plan, and expect to get that speed for 30 days.... Plain and simple...
5) The worst part is imposing a new plan with reduced speeds on the customer without even giving the customer the power to choose for himself. Jio should be ashamed of itself to stoop to such levels....
Never expected Jio to do these kind of unethical practices...
Complaint has been raised and they said it will take 2 hours to get back to the original plan.... We will see.....
Update: Jio cannot even register my complaint due to technical issues...
They apparently had no technical issues when they downgraded my speed, without my approval, but when I complain to get my original speeds back
they have technical issues to even register my complaint --
Shame on Jio and the way this company is run.......
Your plan unlimited_2 days is now active on jiofiber.
Entitlements: Benefits 1. Unlimited data, unlimited voice,,,, etc,,,,,
Questions:
1) Who gave Jio the right to change my plan unilaterally?
2) What they conveniently do not mention is the new unlimited _2 days plan only carries a speed of 100Mbps.
3) I called customer care, asking them to remove this new plan imposed on me. They said it is a lockdown offer
and I told him why give lockdown offer only for 2 days and that too only at reduced speeds?
4) I have paid for 250 Mbps plan, and expect to get that speed for 30 days.... Plain and simple...
5) The worst part is imposing a new plan with reduced speeds on the customer without even giving the customer the power to choose for himself. Jio should be ashamed of itself to stoop to such levels....
Never expected Jio to do these kind of unethical practices...
Complaint has been raised and they said it will take 2 hours to get back to the original plan.... We will see.....
Update: Jio cannot even register my complaint due to technical issues...
They apparently had no technical issues when they downgraded my speed, without my approval, but when I complain to get my original speeds back
they have technical issues to even register my complaint --
Shame on Jio and the way this company is run.......
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