Jio Fiber unilaterally changed my plan! Jio stooping to such low levels!!

MadAxe

Sasta Linus
Messages
431
Location
Dwarka, New Delhi
ISP
JioFiber and Excitel
Yes... We were discussing in a Telegram Group about this.

They have added this 2 days offer for multiple customers randomly.
Which group?
 

icecool20

Member
Messages
62
ISP
Jio Fiber
@aayush31
Nope, my friend, you are wrong. I did not activate this plan, In fact, I was not even aware of this plan. Only when I got the sms this morning, I realized they had imposed this plan on me without me asking for it. This is why iam seething with anger.
As said, in my earlier post, I do not care for freebies. I paid for 250 Mbps and expect to get that speed for 30 days. Plain and simple.....

This is where Jio is unethical in doing the following:

1) Unilaterally implement the 2 day unlimited data plan
2) When you log into you account on jio.com, you only see the Gold plan (one has subscribed to) Only when you click on the arrow mark, you get to know about the 2 day unlimited offer being active on your account.
3) Not being transparent in stating the speed at which this 2 day unlimited data plan will work on.

Moreover, if Jio was really so considerate they should have given the 2 day unlimited data plan at the same speed plan the customer is
currently on. Imagine a customer is on 1Gbps plan, and jio imposes a 2 day unlimited plan @100 Mbps speed. Would'nt the customer be
pissed off??
 
Messages
304
ISP
Jio
my 2 days were added in evening yesterday... 1 day is lost only 1 left for that compensation but it's good... they added something
 


Sammy

Member
Messages
122
ISP
Jio
So you weren't even given the option to activate it when you want? They should have just given vouchers to be honest.
 

icecool20

Member
Messages
62
ISP
Jio Fiber
@Sammy,

Yes, that is exactly my point. Give it in vouchers, so i get to decide if i want to use it or not. Do not impose the plan on me unilaterally.
Why would any customer who has lot of data left in his plan, be interested in a 2 day unlimited offer @100 Mbps when his original plan
is for 250 Mbps?
 

aayush31

Member
Messages
34
Location
Delhi
ISP
Jio Fiber
@aayush31
Nope, my friend, you are wrong. I did not activate this plan, In fact, I was not even aware of this plan. Only when I got the sms this morning, I realized they had imposed this plan on me without me asking for it. This is why iam seething with anger.
As said, in my earlier post, I do not care for freebies. I paid for 250 Mbps and expect to get that speed for 30 days. Plain and simple.....

This is where Jio is unethical in doing the following:

1) Unilaterally implement the 2 day unlimited data plan
2) When you log into you account on jio.com, you only see the Gold plan (one has subscribed to) Only when you click on the arrow mark, you get to know about the 2 day unlimited offer being active on your account.
3) Not being transparent in stating the speed at which this 2 day unlimited data plan will work on.

Moreover, if Jio was really so considerate they should have given the 2 day unlimited data plan at the same speed plan the customer is
currently on. Imagine a customer is on 1Gbps plan, and jio imposes a 2 day unlimited plan @100 Mbps speed. Would'nt the customer be
pissed off??
I don't think they will deliberately imposed the plan on you alone in this whole universe. You need to check, there might be the case if any member of your family might have activated the same without your knowledge. I might be wrong and if so, you have full right to file the complaint into consumer forum with the proof you got with you.
Because, everyone else is getting the plan as a voucher which is to be activated by them personally, as per their own choice. Don't talk about the transperancy and the speed as it is just a 2 day complementary voucher. I got 6 hours service suspension and with respect to that I'm getting unlimited data for 2 days, not at all bad deal. Don't fall into the negative side of it, see the positive side in it.
 


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aayush31

Member
Messages
34
Location
Delhi
ISP
Jio Fiber
@Sammy,

Yes, that is exactly my point. Give it in vouchers, so i get to decide if i want to use it or not. Do not impose the plan on me unilaterally.
Why would any customer who has lot of data left in his plan, be interested in a 2 day unlimited offer @100 Mbps when his original plan
is for 250 Mbps?
It is just a matter of 2 days, don't be so obsessed about it. 🙊
 

icecool20

Member
Messages
62
ISP
Jio Fiber
Well, that is the problem. We get something for free and everything is fine.
U say - Don't fall into the negative side of it, see the positive side of it.
Tell me for my plan, one positive side of this ?
I paid for 250 Mbps and get 100 Mbps. So effectively I get 250 Mbps for 28 days when I have paid for 30 days.
I did not activate this plan and no one else in my family deals with Jio.
Also , you are only assuming that everyone is getting the plan as a voucher. A majority will not even be aware that such a plan
has been activated on their account. Even if they were, how many of them would know it is @ reduced speeds?
Of course, I will lodge a complaint. The complaint may not help me, but will prevent Jio from doing the same thing with others.
 

Lobogris

Member
Messages
302
ISP
Airtel
Ok. What if there was a glitch in Jio's system and your speed dropped to 100Mbps for a day? You noticed it and contacted CC. They took a complaint and it was fixed the next day. I bet you wouldn't be this upset although it would be the same 2 days of slower speed. This was at least done with good intentions to compensate for the loss of service due to the outage. So relax. By tomorrow you will be back at 250. In the interim, you will find that there is no real difference between 100 and 250. I bet there is no activity that you were not able to perform in these 2 days.
 

aayush31

Member
Messages
34
Location
Delhi
ISP
Jio Fiber
Exactly this. He is not understanding the real difference, he won't be able to distinguish the quality to speed he is getting unless he deliberately check for it. He just feels that he has been cheated. Moreover, no one here complaint regarding the same, it's only him who has encountered such problem. I can bet he has certainly activated the plan, may be by mistake but by himself only.

P.S. - Network was down for 6-12 hours that day, go after them and shout for the compensation then, the way you are looking for it.
 
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