is Airtel customer care ignoring customers?

B

broadband2019

Messages
45
Location
NA
ISP
airtel
i have send so many mails to airtel for my broadband issue ,many tweets to their airtel presence ,but they are not responding though I found they are promptly responding to many others ? I am not getting why ? are they ignoring ? but why ? contacting their customer-care seems like an impossible task now ? is there anybody else facing same issue ?
 
I had same issue contacting appellate team, after hours I just get response like its automated mail asking to add SR ticket number in subject by contacting 121. Sending new mail again with ticket number still gets same response.
I'm sure its not automated mail(I have wide experience with office mails) and agents are just trying to fool us and ignoring it.
 
You are not alone 🙂

Same situation on email.
Finally got a response after 15 days - asking for more information. They no longer seem to care about their customers.


Screenshot_20200617-174735.webp
 
We should create a group for airtel subscribers ,so that if anyone among us gets a poor response/service we can start a combined action like tweet trend or something so that they get pushed to listen their customers ?
 
sghulyani said:
You are not alone 🙂

Same situation on email.
Finally got a response after 15 days - asking for more information. They no longer seem to care about their customers.


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Share updates of your issue if it gets resolved or you get a call back . Lets see whether its really working or not ?
 

asdftest said:
I had same issue contacting appellate team, after hours I just get response like its automated mail asking to add SR ticket number in subject by contacting 121. Sending new mail again with ticket number still gets same response.
I'm sure its not automated mail(I have wide experience with office mails) and agents are just trying to fool us and ignoring it.
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I'm also feeling same ,it seems they are avoiding their customers :/ earlier it was like to get a call back within one or two days of sending email to them at 121 but now its seems just no response
 
broadband2019 said:
Share updates of your issue if it gets resolved or you get a call back . Lets see whether its really working or not ?
Click to expand...
My issue got resolved. I managed to speak to an agent after calling on 121. Got an option to speak to them - this option was previously not available somehow.
Also got a response asking for more info on Twitter (After around 15 days). I didn't respond to them this time 🙂
 
sent a query through dm. got a response thanking me for discussing my issue on the call and hopefully my issue was resolved.

i did not get any call.
 
Sushubh said:
sent a query through dm. got a response thanking me for discussing my issue on the call and hopefully my issue was resolved.

i did not get any call.
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They never call. Promised me a callback 3 times.
 
Sushubh said:
sent a query through dm. got a response thanking me for discussing my issue on the call and hopefully my issue was resolved.

i did not get any call.
Click to expand...
I Did DM , mailed at 121@airtel.in both many times ,tweeted many times but I got response through mail only and that too seems automated advising me to use thanks app ,and that app is frustrating ,it doesn't show options clearly ,when you send them mail back again you get same automated response to use app .its really frustrating now .
 

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