Can you downgrade plan through Airtel Thanks app now?

Sushubh

Creator of new threads from offtopic posts
Staff member
Messages
398,264
Location
Gurugram
ISP
Excitel
Airtel
an uncle has to downgrade his plan. airtel thanks app did not offer downgrading in the past. airtel customer care suggested to use the app to apply for plan change. i am already on the lowest plan so i cannot check at my end. can folks on higher end plans check if they can downgrade to 799+299 combo from the app itself?
 

droid

Member
Messages
129
Yes, you can downgrade to any of standard plans. only thing is special plans if any ,are not available to choose in app. by special plans i mean retention plans or such. and if any discounts given before to your account will be withdrawn once you change plan if i am not wrong.
 

Sushubh

Creator of new threads from offtopic posts
Staff member
Messages
398,264
Location
Gurugram
ISP
Excitel
Airtel
alright thanks!
 


Spyro

Member
Messages
28
ISP
Airtel FTTH
Using ftth since 1 year, I want to pay for 6 months in advance can I do it to avail the discount now!
 

Rehan Kumar

Member
Messages
443
ISP
Excitel
Yeah, just click on the plan and you will get option for 6/12 months
It will then ask you to pay the current outstanding + 6 months advance rental of choosen plan
 

godric_gt

Member
Messages
298
Location
Kolkata
ISP
Airtel
Also please note, if you are downgrading, any unused data will be forfeited.
 


Rehan Kumar

Member
Messages
443
ISP
Excitel
You can't directly downgrade to a lower tier plan on long term/advance rental plans
You will have to first convert to a monthly plan then again opt in for a lower tier plan.
Doing so will convert the money remaining(total minus pro rate usage) as negative bill/advance payment with which you can pay for the lower tier plan
 

Rehan Kumar

Member
Messages
443
ISP
Excitel
also you can't change to monthly plan using airtel app, you will have to call customer care for that
 

mhsabir

Xclusive
Staff member
Messages
19,883
Location
Chennai
Do you mean downgrading from annual to monthly? Because I think someone I know was able to switch from one monthly plan to another via the app.
 
Top