1. I asked them, they just come up with same old reply contact higher officials and they gave me the customer care number.
2. Older ONT is taken on rent, so I thought I would buy one and return the old.
So just to clear things, there's two levels of whitelisting or filtering which can apply.
1. At the OLT level, the OLT can be configured to allow only specific whitelisted ONT devices to register with the OLT. This is to prevent any rogue ONT from registering with the OLT. The OLT here can use multiple parameters to allow the ONT to register, it could be the serial number, LOID or even a username+password.
2. Mac binding at the PPPoE layer. The authentication is allowed only from whitelisted ethernet mac address. This is like a second layer of authentication in addition to the user+password.
Now in this case, it appears to be the first one. Some ONTs allow you to clone these auth parameters, like change the serial or LOID or even the username and password (this is a separate username and password used to auth with the OLT)
Unfortunately, the ONT UI shown in the screenshots, doesn't appear to support modifying these parameters. Please navigate to the different pages on the management UI and see if you have an option to change serial or LOID or username+password. Note that this is different from the WAN profiles.
The ZTE based ONTs like the ones without telephone port from Syrotech do support changing these parameters.
I got a ZTE based ONT from sharp vision and it allows me to change almost any parameter including SN,LOID and Username/Password for EPON.
But Mac address need to be changed via SSH daemon using specified command.
They told Syrotech will not work, only "authorised ONTs" would work. I asked if they are doing mac binding, they told only vlan binding is in place. Further, they added the so-called authorized ONTs will have compatibility issue, so it will not work. It seems they have a problem me switching the ONT. And they started talking about security issues with the thirdparty ONTs.
Yeah, the same company that sets "password" as the password for the PPPoE credentials talk about security issue.
Do not return the syrotech ONT.
Rather file a complaint on CPGRAMS and state explicitly that the staff is not resetting Mac address.Add a screenshot.
Be blunt and firm and do not bow down,that is how you will get the Mac reset.
BTW,where do you live?
@AshikAliLive Whitelisting a 3rd party ONT is probably not something they are willing to do, it's entirely upto them though.
Also, it is not necessarily bound based on mac address, they'd use the serial and other parameters that I had mentioned in the previous post.
Either way, even if you could clone the details on a new ONT, when you return the old ONT, they might de-provision or even give the same ONT to another customer which would create a conflict.
If you really want to stop paying the rental, perhaps get a Huawei ONT itself, which they cannot deny as not compatible, cause they probably have an Huawei OLT as well.
Also, I'd avoid using the terms "mac resetting" or "mac binding" for this cause they might confuse it with PPPoE based mac binding plus it's not really mac based. Perhaps just mention to whitelist or allow the new ONT to register with the OLT.