Airtel Broadband Billing Problem Redux (Stores are closed. Customer support is not available!)

  • Thread starter Thread starter Sushubh
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@Sushubh if customer support on Twitter is not responding then you can raise a complaint (service request) by doing the following st:

1. download new airtel xstream fiber app from google play store as its only build for android and not having any ios build 🙂
2. Link :Airtel Xstream Fiber – Apps on Google Play
3. Register on it. (Yes you need to register because airtel website account credentials don’t work on it)
4. Run diagnosis from it. Make sure it is connected on airtel broadband.
5. it will say that connection working fine and then will provide an option to raise a service request.
6. after raising SR, airtel executive will call you in few hours.
7. Explain your issue to that executive

and yes its airtel’s official app for broadband users.
 
😳
 
so looks like they fixed it at their end today. just checked before trying the new app.

Mm78UIb.jpg
 
for the dead sim i guess i would still need to wait for their local store to open. i had no idea third party shops could also replace the sim but none of those options are available in my local market.
 

My data quota still hasn't reset . . .
What about you guys ?
@Sushubh


airtel.PNG
 
Last edited by a moderator:
Guys be patient. Those working on fixes or keeping the services alive are working with restricted staff.
 
vishal_k said:
For me my billing cycle has changed ! Any one has any idea on it ?
Click to expand...
There are usually 2-3 “slots” for billing cycles in a month. Initially it’s very difficult to figure it out but the app will show the number of days remaining in your current cycle. And if one cycle has already passed, the starting and end dates should also be shown.
 
Crazyguy030601 said:
There are usually 2-3 “slots” for billing cycles in a month. Initially it’s very difficult to figure it out but the app will show the number of days remaining in your current cycle. And if one cycle has already passed, the starting and end dates should also be shown.
Click to expand...

For me 3 months was 27 March to 26 June . But today only data counter got reset to 100%. It should have occurred on 28 April itself. Dates in bills and usage and my plan section are not matching. These things happened after asking a bill from them.

Screenshot-20200502-105106-2.jpg


Screenshot-20200502-105119.jpg
 
Dang.....I'd say wait and watch for a month, because they won't be charging you before 26th June eitherway. This had happened to me on postpaid mobile, but that was because they had moved me to a different bill cycle, for which I didn't have to pay extra. Maybe you could call CC if you feel something is not right about your data usage and ask about your bill cycle dates. But I doubt whether you'll be able to get through to them now.
 

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