Timbl fraud : Capping/throttling speed because of lockdown without any intimation or refund

Messages
74
Location
NA
ISP
Railwire
Just got 50 Mbps connection ,talked to customer care guy he says speed has been capped at 30 Mbps because of lockdown. This is fraudulent and appalling behaviour. No ISP has capped it's speed . They charged me for 50 Mbps . Such disappointing service . Anyone else facing the issue ? Mention ur area and ISP
 

Kick933

Still Learning
Messages
466
Location
Haryana
ISP
BSNL FTTH
Bsnl also capped speed initially but restored it.
I don't think it is illegal practised.
Because,as per the rules,they jjst have to maintain mentioned speed till ISP node.
Also,speed is said to be "upto 50mbps"
It means upto 50 mbps.Now,you should understand it clearly that it is a common practice.
 
Messages
74
Location
NA
ISP
Railwire
I agree with "upto point " .But timbl's speed doesn't go beyond 30 so it's actually upto 30 Mbps (charging price for upto 50 Mbps ). Also they should inform the potential customer about Capping before giving connection. You can't restrict speed for 20 days + by charging full amount from customer. For brief period Capping is acceptable but for full month it becomes illegit. Either they should issue proportional refund or remove Capping ( Airtel in my city is providing speed as per plan , same with jio fiber no capping )
 

Kick933

Still Learning
Messages
466
Location
Haryana
ISP
BSNL FTTH
I agree with your point.But, after all,normal user don't care about speed unless they are geeky like our forum members.Thus,these ISP get through without any issues.
Secindly,it varies per the congestion...BSNL still use capping on my 50mbps plan if i use full speed for longer peroid.But burst speed goes upto 100 mbps,thus normal traffic is unaffected.
I don't know scenario of Timbl.
Complain to OG PORTAL of central government but it may not be taken up quickly due to Corona crisis.
We can just wait.
 
Messages
74
Location
NA
ISP
Railwire
Most of the companies put in their terms and conditions that capping could be done if excessive usage or congestion is found . From the moment I got connection , my speed has been capped ( @ 30 Mbps even with 0 gb usage ). Probably Due to high load during lockdown they have done this .but Why should customers face consequences because of their lack of infrastructure? Also there is no certainty when lockdown will end .
And I agree with the "normal user " point , most of the people wouldn't even notice any difference unless geek like us. So it's a win - win situation for company, they are fooling customers and no need to pay refund and no money to be spent to increase server resources.
 
Messages
849
Location
NA
ISP
BSNL
Either you can take a legal depending on your rage. (no matter whatever contract you signed...clauses can always be challenged:)

Or I would advise the same to everyone on local/small ISPs:
 


Messages
74
Location
NA
ISP
Railwire
Completely agree with u ! I have airtel and jio available in my city but not in my area so had to go for this crap company :( Though I have registered complaint with the appellate authority , I am yet to receive their response. Let's see ...
 
Messages
50
Location
NA
ISP
Airtel
Just got 50 Mbps connection ,talked to customer care guy he says speed has been capped at 30 Mbps because of lockdown. This is fraudulent and appalling behaviour. No ISP has capped it's speed . They charged me for 50 Mbps . Such disappointing service . Anyone else facing the issue ? Mention ur area and ISP

How did you get a new connection in lockdown?
Which area are we talking here?
I've been trying to get a new connection in Dwarka, New Delhi; but they always say "Sir it is not possible right now"