HG323RGW problem on BSNL Bharat Fiber Broadband

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73
Location
NA
ISP
BSNL
HG323RGW is not connected to internet. And the status shows down in status of wan. Checked the user id and password. After replaced ONU it works fine. But this replaced ONU is works fine at other OLT's.
ISP - BSNL FTTH


Mr. Varkey ji please guide.
 
Messages
79
Location
NA
ISP
dia
its from which brand.. Syrotech dbc Netlink fibrsol optilink..
show me its firmware and please update to latest firmware as per bsnl n then check if still it gets an issue there is issue from u lco side .. tell me to show the ont id details which he created at the time of your creation .. even tell him to change ur connection vlan id ..
 
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Messages
73
Location
NA
ISP
BSNL
Netlink onu

User id password and vlan have no problem. Suppose change the onu it's work fine.

The onu which is problematic is running smoothly on other olt.

We have more than 15 to 20 onu's having randomly the same problem (netlink only). Other brands have no problem. This is a big headache.
 
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Messages
73
Location
NA
ISP
BSNL
i herewith attach the screenshot .

salem, tamilnadu. doing bsnl ftth business
 

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Messages
2,877
Location
Bangalore | Ernakulam
ISP
Excitel | BSNL
Could you please clarify what the exact issue is?
  • Does it register with the OLT? Is the PON part of it good?
  • Is it failing to make the PPPoE connection?
  • Does voice work?
  • Are you able to make it work in bridge mode?
 
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Messages
73
Location
NA
ISP
BSNL
Could you please clarify what the exact issue is?
  • Does it register with the OLT? Is the PON part of it good?
  • Is it failing to make the PPPoE connection?
  • Does voice work?
  • Are you able to make it work in bridge mode?
First of all Thanks for your reply.

1. Registered with olt. pon is good.
2. Yes its failing to make PPPoE connection.
3. Voice status shows up.
4. Works in bridge mode.
 
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