Excitel fiber now available - How to know excitel fiber available in the area

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apurvgupta1

apurvgupta1

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Excitel
Can anyone share his experience of how they came to know about the excitel fiber being actually available in their area?
The excitel fiber page in myexcitel app is showing links to buy Onu devices since Feb end but the LCO and both excitel helpline saying work is still going on and its not available. Helpline guys told that they will contact via SMS and call when the fiber is indeed available in my area in Delhi.
Did anyone of you got notified via SMS or call when fiber was available to your area or it was through some other means?
 
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interested in this topic.
 
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Awaiting reply from folks who have got excitel fiber or upgraded their excitel connection to fiber from copper based connection in Delhi.
 
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Call the no of lco or excitel adv in locality. Only they can you to the point details.
 
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If you are an old customer and haven't received a call yet for upgrade. Just ask them for a new connection, otherwise they'll only tell you to wait for their call once its available.
My area had fiber for more than a year and I was being put down everytime cause that specific lco wasn't providing fiber.
 
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Taking to customer care, this is what they replied -
IMG_20200504_225107.webp
IMG_20200504_225123.webp
 
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I see some orange wires layed out in my area. Could this be a fiber wire? Seems it's installed just a day or two back. See attached screenshot for IMG_20200715_131220.jpgwire.
 
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@apurvgupta1 if it is available it should show in app, the fiber in ur pic can be of any company. Else u can directly talk to lco. And never apply straightway when u see that option in app or webportal, first talk to ur lco and then apply for fiber.
 
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No guarantee of availability even if it shows in app. Happened with someone yesterday only.
Poor chap is still stuck with ethernet excitel.
Airtel xstream is available but too costly for him as he uses 600GB per month.
 
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Yup. Have had the excitel fiber notification in my "My Excitel' page for over 2 years now. Still on ethernet since 2016.
When asking on chat, they have no idea when it will be available.
 
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As shown in the screenshot in my post, this orange color wire I have seen for the first time in my area. Are orange color wire fiber ones or could be just a normal ethernet wire?
 
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Same here since March 2019, even paid 750 for ONT (Excitel did refund me in December 2019). LCO still isn't providing fiber in my area, when I message him he says it'll be done in 3 months and he has repeated it every time since last year. Now he is saying expansion has stopped due to COVID-19.

Orange cable is the fiber, it means some LCO is probably offering Fiber in your home but it could be Fiber To The Pole.

For knowing the availability I would suggest using the Live Chat support button on my Excitel page and asking them. It's one of the few times Excitel support is actually useful.
 
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