Bsnl FTTH Plan change during Lockdown

partymonger · Mar 29, 2020

I want to change my plan to 1277 (100mbps+750gb) and was wondering how to do it and if it will be changed?

My connection is through the LCO and I have registered on self care portal too.

Should I -
1) Change on self care portal on 1st april
2) Ask LCO to change it?

More importantly will the change get affected? Has anyone tried during the last week?

vignesh_venkatesan · Mar 29, 2020

You can change your plan on self-care portal.
You'll be charged on pro-rata basis. So you don't have to wait till April 1.

pothi · Mar 29, 2020

Also, please tell us if you were charged with another one-month advance payment during the plan change. Of course it may take another 10 days for the bill to generate.

vignesh_venkatesan · Mar 29, 2020

They have to manually change the plan.
I highly doubt that it'll happen given the current situation.

pothi · Mar 29, 2020

Mmm. I didn't know this. A few months ago, I updated the plan via self-care portal. It was done within 30 minutes. Probably, the exchange staff was very quick to do it manually.

vignesh_venkatesan · Mar 29, 2020

It's usually done in few hours but idk what will happen now.

varkey · Mar 29, 2020

pothi said:
Also, please tell us if you were charged with another one-month advance payment during the plan change. Of course it may take another 10 days for the bill to generate.

Whenever I've changed plans, they've only charged me the difference from current security deposit and new plan's monthly rental.

Also my first plan was the 777 plan but was charged only Rs 500 as deposit, that's why Rs 249 was charged as the difference when I moved to Superstar 300.

vignesh_venkatesan · Mar 29, 2020

@varkey only 18Gb usage ?
I'm baffled.

varkey · Mar 29, 2020

😂 This connection is in Kerala and I work from Bangalore, parents don't use much, I guess that month I didn't go to the Kerala house. 😅

pothi · Mar 29, 2020

varkey said:
Whenever I've changed plans, they've only charged me the difference from current security deposit and new plan's monthly rental.

Also my first plan was the 777 plan but was charged only Rs 500 as deposit, that's why Rs 249 was charged as the difference when I moved to Superstar 300.

View attachment 870

That'd be fine for me too. But, I downgraded the plan from 777 to 749 and yet I was charged 749 as advance.

pothi · Mar 29, 2020

During ADSL days, I have switched plans multiple times. I never paid any advance payments or difference in plans.

varkey · Mar 29, 2020

Perhaps it was a billing error? Maybe registering a complaint might help.

Also, the self care portal never really worked for me in Kerala for plan changes. I had to complain on Twitter and I think I sent a request letter by post for them to finally make the change.

I find sending a request by post more convenient than me personally visiting the CSC 😅

partymonger · Mar 29, 2020

vignesh_venkatesan said:
They have to manually change the plan.
I highly doubt that it'll happen given the current situation.

This is what I'm afraid of 🙁

vignesh_venkatesan · Mar 29, 2020

But you can put it in the request, you won't be charged for the new plan until it's activated.

partymonger · Mar 29, 2020

Yes I get that. BTW, If i use 100GB on old plan, after change is the counter reset to 0 for new plan?

Bsnl FTTH Plan change during Lockdown

partymonger

vignesh_venkatesan

Professional Procrastinator

pothi

@127.0.0.1

vignesh_venkatesan

Professional Procrastinator

pothi

@127.0.0.1

vignesh_venkatesan

Professional Procrastinator

varkey

vignesh_venkatesan

Professional Procrastinator

varkey

pothi

@127.0.0.1

pothi

@127.0.0.1

varkey

partymonger

vignesh_venkatesan

Professional Procrastinator

partymonger

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