The thing is with GMs and PGMs is that you'll rarely find someone who will not listen to you or misbehave with you if you put forth your point clearly and with facts, it's the case across all govt dept. To put in short they usually seem interested in knowing whats wrong and act on it. While the same may not B for the officials in the lower hierarchy, there are very few who would listen to you and your reasoning, rather than imposing upon you their knowhow, which at times is limited and restricted.