Installed new airtel Xstream fiber connection

  • Thread starter Thread starter Rickysin
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so 2 weeks ago i got airtel Xstream fiber connection installed at my home.

background story:

so in 2017 i got a call from jio fiber that they are giving free fiber connection for 3 months with refundable security deposit of 4500rs. I opted for this and got it installed. I continued using free jio fiber internet for like 2 years untill they started paid plans.
In those 2 years i got full 95 mbps up and down speed. No complaint in that. But their ping latency and download speed was like horrible for non-peered content. I raised a disconnection request this year and got the security amount of 4500rs back within 20 days.
Then airtel called me and told that they are pre booking for upcoming ftth service in my area and i will get free installation and dual band wifi for 1000rs amount. This amount will be adjusted in 2 bills . 500rs discount per bill for 2 months.
I said yes and within 1 week of request engineers and hired labour started digging my street for underground fiber cables and OLT boxes . This continued for 1 month and work was done.

i again got a call from their engineer that service is live now and they are sending wiring team to my location. And installation process began and within 1 hour connection was installed and internet was up and running.

I choose 200mbps unlimited plan and getting more than 200mbps down and upload speed approximately.

ping is also fine. Just 10ms lesser than jio but surfing websites and streaming is way better than jio.
 
Is there any official email of Airtel Xstream fiber customer care (for both prepaid & postpaid connections) for all cities in India?
Also provide customer care number other than 121 for those who have non-Airtel SIM ?
 
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Its FTTH only based on LCO model . Airtel has prepaid plans for LCO cities
16 Mbps:599₹( FUP @100 GB)
40 Mbps :799₹(UL)
100 Mbps :1099(UL)
300 Mbps :1599( 600GB)
@Socio Can you confirm that have Airtel changed all its Prepaid plans of LCO cities to same as it's old postpaid plans ? Because now on Airtel website all prepaid plans of Airtel Xstream Fiber have been changed. Gst T&c also changed and now they are saying that all plans excluding gst but before it was included.
 
Isn't this a clear cheating with all those new customers who purchased the newly launched Airtel prepaid broadband service by paying plans & Activation/installation fees only because their plans was showing cheaper with included gst and unlimited but after installing the new connection, Airtel changed its all prepaid plans. This is totally wrong because otherwise customers could have choosed the better option according to their requirements.
 
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I am speculating this happened after last results .where they reported better response on lco based model n upper management must have asked for details.
Tadaa! lets suck more from them.
 
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@PawanKumar So now all prepaid connections in LCO cities are automatically converted into postpaid connections or they will remain prepaid?
 


I am quiet satisfied till now. They did what they told during pre booking. Postpaid plans are gonna launch later. Those who opted for prepaid plans will remain on prepaid. Only new customers have to opt for postpaid plans.
 
@karanjain06 What you mean? Those who get prepaid connection will remain prepaid for lifetime or it will convert after launch of postpaid plans in their city when their long term prepaid plan expire ?
 
@karanjain06 which city? so how's the ping to various places and speed consistency throughout the day? and what about installation charges.. they don't waive off installation charges when paying for 3 months I heard
 

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