Installed new airtel Xstream fiber connection

  • Thread starter Thread starter Rickysin
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so 2 weeks ago i got airtel Xstream fiber connection installed at my home.

background story:

so in 2017 i got a call from jio fiber that they are giving free fiber connection for 3 months with refundable security deposit of 4500rs. I opted for this and got it installed. I continued using free jio fiber internet for like 2 years untill they started paid plans.
In those 2 years i got full 95 mbps up and down speed. No complaint in that. But their ping latency and download speed was like horrible for non-peered content. I raised a disconnection request this year and got the security amount of 4500rs back within 20 days.
Then airtel called me and told that they are pre booking for upcoming ftth service in my area and i will get free installation and dual band wifi for 1000rs amount. This amount will be adjusted in 2 bills . 500rs discount per bill for 2 months.
I said yes and within 1 week of request engineers and hired labour started digging my street for underground fiber cables and OLT boxes . This continued for 1 month and work was done.

i again got a call from their engineer that service is live now and they are sending wiring team to my location. And installation process began and within 1 hour connection was installed and internet was up and running.

I choose 200mbps unlimited plan and getting more than 200mbps down and upload speed approximately.

ping is also fine. Just 10ms lesser than jio but surfing websites and streaming is way better than jio.
 
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ANYBODY ANSWER PLEASE.

Q1. like bsnl landline & broadband, does Airtel xstream fiber also charge some late fees if we delay the payment and pay the bill after due date? If yes than how much, just give some rough idea ?

Q2. For new Airtel xstream fiber connection, If we opt 3 or 6 months advance rental plan and after few months of usage if we do not satisfied with the speed or the service and want to disconnect the connection & refund, will they provide refund for remaining months?

Q3. Can we temporarily disconnect the Airtel fiber broadband connection by simply call to customer care if we have to go out of town for 2-3 months without pay any rental bill for those few months?
If yes than how many months maximum it can be remain disconnected and
Is there any fees need to pay for this temporary disconnection, if yes than how much ?

Q4. What is the charge of Airtel's Nokia dual band ONT only if we pay just one month payment but not 3 or 6 months advanced payment?
And Is it a refundable security deposit or permanent payment ?
(don't include Rs1000 Installtion charge).

@Rickysin @aakshey
 
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@SG_curiosity 1. YES. Extra late fees. I think INR 100.

Why would you delay though?

2. No refunds.

3. You’ll need to get a new connection after coming back.

4. It’s free always. INR 1000 installation includes the ONT. For long term plans too it’s free.
 
SG_curiosity said:
What is the charge of Airtel's Nokia dual band ONT only if we pay just one month payment but not 3 or 6 months advanced payment?

And Is it a refundable security deposit or permanent payment ?

(don't include Rs1000 Installtion charge).
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aakshey said:
Its free always. INR 1000 installation includes the ONT. For long term plans too it’s free.
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@aakshey Q1. Which is the minimum long term advance rental plan which includes complete free Installtion & ONT, 3 months or 6 months?
Some people saying that Airtel guys demanding minimum 6 months payment for free ont & free Installtion. So please clarify it.

Q2. If Airtel fiber dp box is far from house and there is need of long fiber cable says 150-200 mtrs. In that case, will they charge for fiber cable per metre length. If yes than tell me the estimated rate?
 
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@SG_curiosity I think it is 3 months.

2. They will either do it for free or they won’t do it at all. If it is 150-200m, perhaps they won’t do it at all. If they were to charge you for something like this it would probably be in 10’s of thousands.
 
arjunarora4212 said:
i applied for the new connection for airtel fiber... i got call spammed from multiple people.

1. Airtel Fiber is not available... will come after 6 months.

2. You can take 40Mbps.... Fiber is not available. (depends if airtel guy of my area can actually even come and install connection for 40Mbps)

3. There is no fiber line in your area.... will take upto 1 year to come.

4. i then talked to the guy who threw some paper pamphlets to my home before lockdown.... he said fiber will come in 1 month after lock down.

4 people called, 4 different answers or information....

i friend of mine who uses airtel (as i am using his internet right now - same building)... he says he has been asking the airtel guy of our areas for 1-2 years now for fiber... but they always say wait for 3 months, wait for 6 months.... yet airtel fiber hasn't come...

he said he is airtel customer for many years now...

not sure but it's all very fishy to me.... i mean no one has any knowledge of anything? what is the right source to know when is it coming?
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I have experience kind of same thing.
1. There are no plans for ftth coming anytime soon in my city.
2. There is fiber in the whole city but airtel decided not to launch the service...reason not clear.
3. First he said the fiber is not coming then I told him about the countdown timer going on the website then he told they will provide the fiber only to their office and asked me to pay around 50k if I want a connection at my house. This guy calls himself Airtel Engineer and he visit our land every 15 days for maintenance as airtel tower is installed there.

4. I asked another guy he told me fiber is gonna launch but the material to get the job done is stuck in Delhi due to coronavirus. He even told airtel team whose gonna install the fiber is stuck here as well. He told me it will take around 30-45 after services are resumed.

Now 4 different persons have different opinions. But as the timer is going on the website I believe 4th one might be true.
 

@SG_curiosity
The fiber cable cost 10 rs per meter at max.
So,you can easily source it if you are interested.
For 300 meter,i got it for 6 rs per meter.
Damn cheap.
Don't get it from airtel,my LCO charged 20 rs per meter for 100 meter from a person before i took connection.
I sourced my cable and got it for cheap.
 
igloo said:
Fiber line was there for many years. But that is mostly for tower thing. When actual ftth fiber is laid you'll seen backlane of each street getting fiber boxes fixed after every few houses.
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Got Airtel Fiber done in your area now that lock down is eased?
 
Their equipment n trucks are still there. Cant see any progress yet.
 
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You won't see any progress anytime soon. In my city it's the same the stuff is here but they are not working. I asked one guy he said they are not allowed to work.
 
Kick933 said:
@SG_curiosity
The fiber cable cost 10 rs per meter at max.
So,you can easily source it if you are interested.
For 300 meter,i got it for 6 rs per meter.
Damn cheap.
Don't get it from airtel,my LCO charged 20 rs per meter for 100 meter from a person before i took connection.
I sourced my cable and got it for cheap.
Click to expand...
Rs 10 per meter seriously? from where did you get it and how is the quality of the fiber (is it 12 core or 6 core)?
 
@Mickey7
I got it from a shop in my district...
It is damn cheap...BTW it has 2 core and is Armoured self supporting overhead cable.
And it is way better than sourcing because it will be exclusively yours and you can take another connection while same may not be true if sourced from LCO.
 
i called the guy who told me... airtel fiber will come in 1 month or so..

he changed his words..

says it will not come this year... and it depends upon airtel.. we don't know anything

haha
 

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