@Amangupta
1.) can you share the pic of your first month bill? (Hide the personal details). If parer bill not available than you can also get it from
BSNL Portal website . Just signup and get your bill pdf in 2mins.
If you can't than atleast check in your first month bill that if they charged Rs250 as voice activation charge or Rs529 as clip charge or something something like that.
These charges are only one time and comes with first bill.
2.) Please share the pic of junction/splice box near your
ONT with fiber cable,
And also pic of that dp box on outside pole near to your house from fiber cable came to your house . If you can't do it now than atleast confirm me if it is look it this
https://i.ibb.co/rsLjVM3/WYwMNgv.jpg ?
3.) Maximum how many meters long fiber cable they provide free of cost?
4.) From how many days since you facing frequently connection loss and low downloading & uploading speed ?
5.) 30-40mbps download and 30mbps upload are low speeds for bsnl ftth, you should get above 50mbps both download & upload, if you closer to the WiFi ONT.
So, Try again the speedtest on
Syrotech wifi ONT (not other WiFi
router) when you closer (7-8 feet distance) and no wall in between and share the download & upload speed results.
6.) In which area of Jammu City do you live?