Unable to connect router via pppoe but my pc can connect

  • Thread starter Thread starter Enix
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E

Enix

Messages
113
Location
NA
ISP
BSNL
Hello,

When I dial up my BSNL FTTH connection from my pc using username and password, it connects within few seconds, but when I try doing the same from my router (so that more people can connect to my router), I am not able to do so, it fails to connect everytime with an error "Timed out waiting for PADS", but sometimes router successfully connects in PPPoE mode.. like 1 in 100 times. But the remaining 99 times I get the error. When dialling via PC, I never got an error yet and have connected within few seconds.
Can somebody help me with this please ?
Router : TP-Link Archer C50 v4
Modem : Nokia Siemens H640V-25E

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What are the other options under "Authentication Type" drop down? Currently it is showing "AUTO_AUTH" - what else is there?

Also secondary connection is selected as "disabled" - try putting "dynamic IP" in there just for trial and error?
 
I just discovered it right now that when I try to connect my pc to the modem using the pc lan cable plugged into the 3rd port of modem (bridge port), I can successfully dial and connect to bsnl ftth within 10 seconds, it haven't failed until now, but my router is not able to dial the connection.. it fails 99/100 times with ppp2 errors, I tried also cloning MAC address of my PC into the router but it didnt work. Also, if my router by chance gets a successful connection established, it loses the connection on router restart and then again throws in the error.
 
vishalrao said:
What are the other options under "Authentication Type" drop down? Currently it is showing "AUTO_AUTH" - what else is there?

Also secondary connection is selected as "disabled" - try putting "dynamic IP" in there just for trial and error?
Click to expand...

can you reply to these?
 
The Timeout waiting for PADS packets indicates that the PPP server isn't reachable. Could you please share in detail how the different devices are connected and on which physical ports.
 

1) The Fiber is connected to the modem.

2) Router is connected to the modem via 3rd Port (Bridging Port).

3) PC is connected to Router via LAN1 Port.

4) All other devices are connected to Router via Wi-Fi.
 
Enix said:
I tried your steps but those didnt work unfortunately. Here are the results :-


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Click to expand...


Try selecting each of the options on "Authentication Type" manually one by one, starting with CHAP option.
 
I tried those options but it didn't work to resolve those errors.

However, I talked with the SDO and he said that he has configured my modem to work in bridge mode, now I am still getting the same error from my router while dialling. But I noticed that the router does connect with the BSNL after returning errors.. it takes around 15 to 20 minutes to connect the router back with BSNL once it gets disconnected, I don't know if this is a problem on BSNL end or my router.. maybe BSNL allows only 1 connection attempt from router/modem within 15 minutes/20 minutes. My BSNL modem takes around 5 to 10 minutes to connect with BSNL once it gets disconnected.
 
That doesn't sound right, are you sure the modem is setup in bridge mode correctly and it is not dialing a PPP connection on its own? Is the error message in the logs always the timeout?

This maybe a long shot but do try changing the ethernet cable from the modem to the router.
 
I followed the instructions of my ISP and my modem settings are very basic. They had configured my modem in bridge mode as they said, I cant check the settings from my end, and yes, the error is always "Timeout waiting for PADS". I did some search and found out that PADS is sent by the ISP end to create a successful session id. The LAN led is blinking constantly which the ISP said to be normal in bridge mode. In bridge mode, I cannot access the modem settings page anymore. I tried yesterday 3 times to turn off the router and check if it reconnects successfully, it reconnected all the three times but the time was around 15 minutes everytime.
 
I tried again to turn off both modem and router and turn them back on to test if my router can still reconnect or not.. and this time my router got connected to internet in around 10 minutes.
 
10 minutes is still too much. Mine gets connected within 10 seconds of turning it on.
 

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