cable cuts in our area!

MEGAN

Member
Messages
90
hi guys, i was happy with bsnl till now even with their low speed but cheaper unlimited data broadband . a jcp was digging side roads for some reason ..and it cut some cables ,do any one know how long will it take to rectify this problem,any bsnl consumers have faced it? please give me some idea how long it takes ,what did you do about it. its been 5 days till now..the phone line is dead obviously :)) . so i might want to try just disconnect only broadband plan now keeping only landline for now if they repair it in a month ,if it takes longer then i would disconnect surrender landline too and wait for its head to raise from mud..
anyone knows how to disconnect just broadband through selfcare online ? thanks
by the way the technician i called today said..mmm mmm dont know sir,it might take some time- that explains..i might disconnect broadband in coming weeks :p
 

Nikhil Sharma

JioFiber / BSNL FTTH user
Messages
1,398
Location
Gadarwara
Tweet them. Depends on the area and the authority taking care of the cable (BSNL itself or any LCO). It usually takes 24h to rectify the problem.
 

Smh

Well-Known Member
Messages
1,436
you have to visit their exchange for disconnection/temp surrender.
 


Shubham

Active Member
Messages
631
You can disconnect it via submitting a form/application in the exchange. There is no online procedure afaik.
 

MEGAN

Member
Messages
90
i saw some options in selfcare about remove features ,but i am confused which one to opt ,it would be greatful if anyone takes a look and guide me,thanks and is it possible for temporary broadband disconnection and my bill to be waived off during that period? thanks for replying me
 

Shubham

Active Member
Messages
631
yes, you can opt for safe custody(temporary suspension), again you will have to go the exchange. I think safe custody costs like Rs 50 per month and you can opt for a maximum period of 3 months iirc.
 


DNA_Uncut

Regular
Messages
688
Location
Chennai
It depends the no of lines affected and the area. If more than 20 connections affected. It will rectified in a week or two. Otherwise on their own time zone, regarding safe custody, there is no maximum period, My phone is in safe custody for the last 3 Yrs, I am getting bill of 59 INR every month till now, since my no is a fancy no, I am still paying for it and kept on hold. Don't know when I will activate and use again :)
 

socrates

Well-Known Member
Messages
3,407
Location
@socrateszero
MTNL lines were cut during metro work close by & my area lines ( many thousands) were dead for over 2 months (in 2017). Then again in 2018 it was dead for over a month 😳 that's when I gave up on MTNL Broadband & used jiofi as a temporary solution till i got jiofiber.
 

MEGAN

Member
Messages
90
thank you so much for such insights,i will wait for a week now and go with safe custody ,its great news for me,thanks again. and i would like to know about any unlimited data with any dongles possible in less than 500 rs. i dont have much options here for other broadbands if i am leaving bsnl in case.
 

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