And bsnl folks lazy attitude and horrible behaviour is equally responsible for today's state.Oh and speaking of BSNL, its the corruption within thats responsible. Befriend a BSNL employee, they will tell you what really happens.
I have mentioned earlier also but let me tell you one example. My apartment have mini exchange for ftth and I applied for new connection. They pasted some contact number outside of exchange, followed with them, was told to use udaan website to register for new connection. After that no follow-ups, visited the near bsnl office, it was really surprising that most of the people were not aware that bsnl has put up mini exchange there.
Again hollow promises and I decided to give up after multiple tries. The exchange have capacity of 1000 connection however till now only 22 connection were given and rest of the capacity is unused.