Excitel Fiber Review West Delhi

I was one of few early adopters of Excitel ethernet back in 2015 I think and left it in few months due to downtime every other day, thanks to LCO n way they handle switches n wiring. This time on dedicated fiber line by Excitel I am told downtimes are fewer.

This time back from Airtel who were not ready to increase speeds(16mbps on vfiber for last 3 years) and facing few network problems like some app won't download or stuck at 99% unless i switch to mobile data Plus customer support of Airtel was down the drain in last one year. I think mobile support and landline support is on same level now aka hopeless. also upload speed hurts more than download.

Got new diwali offer plan 2000 for 4 months 100mbps + 750(refundable but no receipt provided) for ONT + 300 for installation(for box with ont n yellow wire).
LCO took 2 days to install it & would have taken probably one more but a warning after wire installation led to same day final activation else he would have lost all the effort till now. And same old money saving ways were used, no use of clip, tying wire to dish n pipes . I think Excitel should handle new installation itself instead of leaving it to LCO.

Speed is 100mbps without any ping loss for now.
But connection do becomes little jittery at too many times so a big no for gamers.
Even youtube streaming sometimes show pixelation when no big load on connection.
At one instance Whatsapp was not connecting.

So glitches still are there like old excitel but no complete downtime for time being.

I'll update if I face more problems. Hopefully rain, moisture and dust won't affect fiber.

Few Results

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I think below test is on 2.4ghz
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RbgF6iE.webp
 
Last edited by a moderator:
Messages
616
Location
new delhi
ISP
Excitel
are you guys getting packet loss right now?

edit :had like 20% packet loss. rebooting the onu has fixed it.

edit 2: packet loss is back. I hope its some back end issue

edit 3 : speed is full but packet loss is there. not getting good vibes from this. ftth service isnt supposed to be like this.
 
Last edited:
Messages
3
Location
New delhi VikasPuri
ISP
Excitel
I'm facing this same issue. I've also raised complaints. They have also replaced ONT box. But still I'm facing packet loss during gaming.
 

JB701

CCP ate my homework
Messages
1,618
Location
Delhi
ISP
TriplePlay/Excitel
@Mehtab Singh


...
64 bytes from 8.8.8.8: icmp_seq=1700 ttl=120 time=3.083 ms
64 bytes from 8.8.8.8: icmp_seq=1701 ttl=120 time=2.481 ms
64 bytes from 8.8.8.8: icmp_seq=1702 ttl=120 time=2.738 ms
64 bytes from 8.8.8.8: icmp_seq=1703 ttl=120 time=2.847 ms
64 bytes from 8.8.8.8: icmp_seq=1704 ttl=120 time=2.603 ms
64 bytes from 8.8.8.8: icmp_seq=1705 ttl=120 time=2.387 ms
64 bytes from 8.8.8.8: icmp_seq=1706 ttl=120 time=2.334 ms
64 bytes from 8.8.8.8: icmp_seq=1707 ttl=120 time=3.728 ms
64 bytes from 8.8.8.8: icmp_seq=1708 ttl=120 time=3.294 ms
^C
--- 8.8.8.8 ping statistics ---
1709 packets transmitted, 1709 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 2.243/3.098/55.271/2.132 ms

No packet loss on my connection. I'm from Sagarpur btw.
 
Messages
616
Location
new delhi
ISP
Excitel
@JB701 do you know about any monitoring software on pc that I can use to detect the number of times my connection goes down and the duration of it. My uptime was 15 hrs and then it's 5 hrs now which tells me that connection is going down. Yesterday, I had red light blinking on my ont. I feel like there is too much power going into ont. That guy who came to upgrade it said that it's about 25db but I feel like it's more than that
 

JB701

CCP ate my homework
Messages
1,618
Location
Delhi
ISP
TriplePlay/Excitel
@Aakash Malhotra

You can use Graphical Traceroute Software | PingPlotter to see if connection is going down (but you have to keep PC turned on). If you have a Raspberry Pi, you can run Smokeping Docker Hub

If you don't have a Pi or don't want to keep PC on, you can use the sessions page to get time difference between sessions:


Go to my.excitel.com sessions page, copy the table to Excel.

Screenshot-2021-02-22-070513.png


Select the columns of IP Address, Total Usage, IP, Termination cause and hide it because its irrelevant

Then, you need to change the format of the session start/end date columns to Time hh:mm:ss

1.gif


Then subtract "Time End Date" of second row from "Time Start Date" of first row. Do the same for rest to find difference.

2.gif