Unable to change tarrif plan on selfcare portal

webie · Nov 1, 2019

vishalrao said:
I guess that FB and Google integration is removed since a long time ago. At least on my selfcare portal there used to be option to login via FB or Google but since many months now that option is not there.

Just try login with email address directly and OTP which should come to your phone, or try "forgot password" to reset your password to manually login via email address.

You are not able to see facebook/G int coz of your adblocker 🙂

Sudarshan61 · Sep 9, 2020

For my FTTH service when ever I try to click on the account number and try to see anything related to my service it logs me out ? Any known fix.

Also it shows two different service 1 for FTTH BB and other for FTTH Voice 😂

vishalrao · Sep 9, 2020

Try disable any ad blocking for selfcare website?

Sudarshan61 · Sep 9, 2020

My other landline number works without any issues..also I face the issue on my mobile as well. So surely nothing to do with Ad Blocker

vishalrao · Sep 9, 2020

Can you try a different browser?

Adithya · Sep 9, 2020

There is this app made by a BSNL Faridabad employee - BSNL Connect - Apps on Google Play

It has some heavy transition animations😅 but shows a lot of useful information.

Sudarshan61 · Sep 9, 2020

vishalrao said:
Can you try a different browser?

Yes. Same issue with Firefox, Edge and Chrome

Sudarshan61 · Sep 9, 2020

Finally it worked with new registration.

🙂🙂

But when I am trying to change Plan not all the plans are shown....seriously how pathetic BSNL can be 🙁

ironmannn · Oct 8, 2020

@Sudarshan61
New Registration as in?

Unable to change tarrif plan on selfcare portal

webie

Sudarshan61

vishalrao

The Global Village Idiot

Sudarshan61

vishalrao

The Global Village Idiot

Adithya

away from keyboard

Sudarshan61

Sudarshan61

ironmannn