Unable to change tarrif plan on selfcare portal

shubham1

Newbie
Messages
51
Location
Lucknow
ISP
BSNL Broadband
On BSNL selfcare portal, after accepting the terms and conditions, In 1st step it asks you to select your own plan and even after selecting keeps asking to select it. Any ideas on how to proceed.
I am not the only one facing issues. Pan India problems. Looks like Baboos want their chai-paani.

Source

Source

Source

Source
 

C3PO

Member
Messages
276
Location
Pune
ISP
You Broadband
@shubham1 this is nothing new. Any change to a telephony, broadband or mobility plan requires you to make a trip the nearest BSNL office. It's been this way for ages. They won't change.
 

webie

Member
Messages
481
ISP
reliance
Wow, this is pathetic. BSNL is pathetic. Why do I waste 1-2 hours of my time to go to exchange. It should be online.

I got BSNL's FTTH and I need to close my broadband plan and just keep landline connection. Except going to exchange, how else i can do it?
 


vignesh_venkatesan

Well-Known Member
Messages
1,313
Location
Chennai
ISP
Airtel,Limras Eronet,Railwire,ACT.
I usually do it in the self-care portal.
It changes within a couple of hours if I do it during the working hours.
Never faced a issue with a self-care portal but recently i wasn't able to register complaints on Self-care portal and i had to call to 1500.
 
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webie

Member
Messages
481
ISP
reliance
I used to login to self care via facebook, now it gives me error always via facebook, so nt able to login

always gives this error :
Unable to Communicate With FACEBOOK

Please try after sometime.

If i try to make a new acc and add my landline, it says it's already added
 


vignesh_venkatesan

Well-Known Member
Messages
1,313
Location
Chennai
ISP
Airtel,Limras Eronet,Railwire,ACT.
If the email associated with that Facebook account is an Google account then you can use it to login to the self-care portal.
 

webie

Member
Messages
481
ISP
reliance
It was outlook email before on my facebook, now it is gmail I remember when i signed up with BSNL, it was hotmail email via facebook.
 

vishalrao

The Global Village Idiot
Messages
5,292
Location
Pune
ISP
BSNL FTTH 100 mbps plan 1277
I guess that FB and Google integration is removed since a long time ago. At least on my selfcare portal there used to be option to login via FB or Google but since many months now that option is not there.

Just try login with email address directly and OTP which should come to your phone, or try "forgot password" to reset your password to manually login via email address.
 

vignesh_venkatesan

Well-Known Member
Messages
1,313
Location
Chennai
ISP
Airtel,Limras Eronet,Railwire,ACT.
I don't have a clue about Facebook login but Google login works.
I've been using it for a long time now, works fine.
 
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