Airtel eSim / Email Update

Messages
1,662
Location
Bhopal
ISP
BSNL
Hi,

I just got my sim card replaced yesterday and the SMS service is blocked for 24 hours.

I actually want to update the email linked to my AirTel connection so I can activate eSim.

Since I cannot send SMS can I go to the Airtel store to get my email updated?

Or better, can I get an eSim from the Airtel store without sending any SMS?
 

ap99

Active Member
Messages
464
Location
Mumbai
ISP
JioFiber
I don't think you can get an eSim from the store without sending any SMS.
So you have only one option left which is to update your email in their records.
You can definitely update your email by visiting the Airtel store but you can do it by calling 121 or by sending a mail to [email protected] as well.
They will ask your personal details to confirm your identity.
 
Messages
1,662
Location
Bhopal
ISP
BSNL
Just went to their store, they said that we do not update email from here.

If I send SMS on 121 it will take 24-48 hours.

Clueless.
 


Sushubh

Be nice pliss
Staff member
Messages
391,942
Location
Gurugram
ISP
Excitel
Airtel
tried pinging them on twitter and getting them to call you back? might work over the phone.
 
Messages
1,662
Location
Bhopal
ISP
BSNL
It is a complete mess, ported a sim. Forgot to add the email while filling eCAF. I thought it was easier, sent an SMS

EMAILUPDATE emailid to 121 Got a SMS saying I have to call 121 which I did, the guy took my email and ask me to wait till 23rd September.. on 9AM I’ll get a call for verification and then they will update my email.

It’s a mess lmao! I would prefer going to a store (like Jio). It was easier back then.