Try to run trace route to 8.8.8.8 and then ping individual ip(s) to figure out where is the loss, then tell that to your lco or excitel support. This information might make them act on it.
I am also having 5-6 % loss in peak times, but all other times it's fine (0 % loss). I also tried a lot to get them to fix the 5-6% loss, but it usually happens around 8-10pm when my lco will not visit my house to debug the packet loss. I have stopped calling them now, they probably know that it's not solvable from their end, that's why they keep ignoring.
I am also having 5-6 % loss in peak times, but all other times it's fine (0 % loss). I also tried a lot to get them to fix the 5-6% loss, but it usually happens around 8-10pm when my lco will not visit my house to debug the packet loss. I have stopped calling them now, they probably know that it's not solvable from their end, that's why they keep ignoring.