I have been using Jio gigafiber for around 1 and a half months and everything was working fine untill 22nd May Evening.
Suddenly Internet Stopped working and I called up customer care and they said sorry sir it is issue in your area please wait for 4 hours. I thought ok 4 hours it is.
But nothing happened internet was still not working so I called them again on 23rd afternoon they again said sir issue with your area please wait for 4 hours . That was the moment I knew this was gonna be a big problem now. I waited 4 hours and again nothing happened so I decided to contact them via messaging jiocare on twitter. So they created a service request saying problem will be fixed in 24 hours and engineer will visit my house within those 24 hours.
I waited 24 hours, still nothing happened. Now it was 24th evening I called them again they said sorry sir missed appointment they will come tomorrow morning .
And today nobody called me or anything. So I called customer care again and now they are saying please wait for 24 hours more.
This is hopeless customer service by Jio. It has been 3 days and they couldnt send a single person to my house to look for the problem.
And btw while all this is happening by neighbor who also has gigafiber is having no problems and his internet is working absolutely fine. So it is not an issue with my area otherwise my neighbors internet would also be down.
Thankfully I still have my airtel connection on lowest plan due to landline and can access the internet using that. I had exams these 3 consecutive days and If I did not have airtel it would have been a huge problem for me because I study mostly online and mobile data connectivity is also very weak at my house so I couldn't have used that.
Suddenly Internet Stopped working and I called up customer care and they said sorry sir it is issue in your area please wait for 4 hours. I thought ok 4 hours it is.
But nothing happened internet was still not working so I called them again on 23rd afternoon they again said sir issue with your area please wait for 4 hours . That was the moment I knew this was gonna be a big problem now. I waited 4 hours and again nothing happened so I decided to contact them via messaging jiocare on twitter. So they created a service request saying problem will be fixed in 24 hours and engineer will visit my house within those 24 hours.
I waited 24 hours, still nothing happened. Now it was 24th evening I called them again they said sorry sir missed appointment they will come tomorrow morning .
And today nobody called me or anything. So I called customer care again and now they are saying please wait for 24 hours more.
This is hopeless customer service by Jio. It has been 3 days and they couldnt send a single person to my house to look for the problem.
And btw while all this is happening by neighbor who also has gigafiber is having no problems and his internet is working absolutely fine. So it is not an issue with my area otherwise my neighbors internet would also be down.
Thankfully I still have my airtel connection on lowest plan due to landline and can access the internet using that. I had exams these 3 consecutive days and If I did not have airtel it would have been a huge problem for me because I study mostly online and mobile data connectivity is also very weak at my house so I couldn't have used that.